Director of Social Services

Job Details

Job Location:

NYC- NY 32 – New York, NY 10001
Position Type:
Full Time
Salary Range: $85,000.00 – $85,000.00

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

• Generous Paid time off
• Personal and Sick Days
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Dependent Care Spending Account
• Commuter Transit and Parking Account
• Working Advantage – Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

The Director of Social Services (DSS) leads the social service unit that develops and executes service and care plans for residents to provide a supportive and empowering environment that fosters stabilization, independence and self‑reliance, and skill development, and enhances the health and general well‑being of residents. The DSS provides operations and administrative support to ensure program and contractual compliance and ensures the accurate and punctual submission of required documentation and reporting to CHI, city, state, and federal agencies.

The Director builds and sustains a strong service network with external providers and community‑based organizations to support staff and assist residents toward stability and independence.

Pay: $85,000 salary.

FSLA:
Exempt (no overtime).

Schedule:

Sunday – Monday and Wednesday 9:00am–5:00pm, Tuesday and Thursday 11:00am–7:00pm (Friday and Saturday off). 24/7 on‑call availability.

Location:

Midtown Manhattan.

• Ensure residents receive quality and appropriate services per organizational principles and program requirements.
• Develop and maintain a resource network, inclusive of formal and informal partnerships and service agreements, of external providers and organizations that offer support, advocacy and direct services for immigration and citizenship issues, health and mental health issues, employment, education, childcare and youth service connections, trauma recovery and counseling, cultural adaptation, and English language acquisition, life skills and independent living skills. Ensure program team leverages network partnerships in service planning and execution.
• Ensure Social Worker and Case Management teams develop service and care plans that are aligned with biopsychosocial assessments. Ensure assessment and plans provide a culturally sensitive and comprehensive analysis, and identify appropriate and adequate services and resources.
• Ensure recreation workshops are engaging, promote education, employment, self‑care and healthy habits, cultural adaptation, English language proficiency, communication skills, and independent living skills.
• Identify and codify best practices; coach program team to implement best practices.
• Review discharge plans to ensure continued enrollment and participation in public benefits programs and service linkages to community‑based organizations are in place.

• Ensure program deliverables are met. Develop enhancement strategies for underperforming areas. Ensure CHI program KPIs are aligned with program metrics and deliverables.
• Ensure proper and timely follow‑up to Priority 1 and 2 incidents with clients, and reporting to DHS and CHI.
• Ensure program team adheres to CHI code…