Director of Social Services

The Director of Social Services (DSS) provides executive leadership and full accountability for all social services, case management, housing services, resident engagement, and program compliance within a 24-hour New York City Department of Homeless Services (DHS) shelter. The DSS also oversees the delivery of trauma informed, culturally responsive, resident centered services while ensuring full compliance with NYC Department of Homeless Services (DHS), Human Resources Administration (HRA), New York State Office of Temporary and Disability Assistance (OTDA), and Cherokee Federal policies and procedures.

The DSS serves as the senior leader for the Social Services Department and is responsible for supervising Community Associate Supervisors (Case Management Supervisors), Housing Specialists, Recreational Specialists, Case Managers, and other assigned staff. The Director develops high performing teams, establishes systems of accountability, monitors program performance, ensures documentation quality, and drives measurable resident outcomes through housing placement, independent living planning, and successful exits from shelter.

Starting Salary Range for Director of Social Services : $ 85k

When considering your next opportunity, compensation is only part of the picture. We offer a benefits package designed to invest in your future and support your life outside of work.

• Up to a 6% 401(k) company match to help you build long-term financial security
• Paid time off as part of our comprehensive benefits package, so you have the flexibility to rest, recharge, and enjoy what matters most
• Medical, dental, and vision insurance, plus prescription drug coverage
• Basic life and AD&D insurance, with supplemental life options
• Short-term and long-term disability coverage
• Paid holidays
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Professional development, training, and certification support
• Voluntary benefits including accident, critical illness, and identity theft protection

Because taking care of our employees isn’t just a promise, it’s part of who we are.

Benefits are subject to change and eligibility requirements apply.

• Bachelor's degree in Social Work, Human Services, Psychology, Counseling, Public Administration, Sociology, or related field required.
• Minimum five (5) years of progressively responsible experience in homeless services, emergency shelter, supportive housing, residential services, or human services.
• Minimum three (3) years of supervisory or management experience overseeing social service professionals.
• Demonstrated experience working within the NYC Department of Homeless Services shelter system.
• Demonstrated experience with HRA housing subsidy programs and supportive housing.
• Lead all shelter social service operations, setting direction and maintaining accountability for resident-centered services that meet DHS standards and contractual requirements.
• Supervise Community Associate Supervisors, Housing Specialists, Recreational Specialists, Case Managers, and other assigned staff; manage caseloads and workloads to support quality service delivery.
• Coach and evaluate staff, address performance issues, and support professional development and succession planning while fostering collaboration and continuous improvement.
• Oversee case management from intake through aftercare, including psychosocial assessments, Independent Living Plans (ILPs), progress notes, referrals, case conferences, housing planning, and discharge planning.
• Ensure residents receive timely, comprehensive services and actively participate in service planning and…