Youth Train and Case Manager

Statement of the Agency / Department

Commonpoint Queens is a non-­profit, multi‑service agency with flagship sites in Little Neck, Bayside, Forest Hills, East Elmhurst and Jamaica with 90 additional sites throughout the community that provides a diverse array of programs and services to over 70,000 mission is to sustain and enhance the quality of family and individual life for all members of our community, regardless of religion, ethnic or cultural background, national origin, gender identity or expression, sexual preference, age, or disability, within a pervasive and inclusive environment that facilitates individual growth, meets individual needs and builds community.

We accomplish this mission through a broad range of social, educational, and recreational services that reach community members of all ages and backgrounds.

The Opportunity Youth Programs at Commonpoint provide services to out of school and out of work youth, ages 17-24. Opportunity Youth Programs include GED classes, Vocational Training Classes, Internship, and Employment Assistance. We serve youth who have dropped out of high school, are pregnant or parenting, receiving foster care services, are engaged with the juvenile justice system, experiencing homelessness, had an IEP in high school, reside in high poverty areas, or who are unemployed.

This is a fast paced position that requires strong analytical and customer service skills and excellent problem-solving ability. Candidates should be outgoing, self motivated, and able to work independently. In addition, the Case Manager must be highly organized and able to manage multiple priorities simultaneously. The Case Manager is expected to demonstrate direct knowledge of the agency’s mission, offerings, and student base, and to innovate and advocate for organizational change.

• Manage a caseload of 25–30 active participants, while maintaining a follow-up caseload of program graduates to monitor retention, employment, education, and credential attainment outcomes.
• Maintain effective communication and rapport with participants, staff, and support systems.
• Facilitate wraparound services to address participants’ educational, vocational, and personal needs.

• Conduct intake assessments and collect required eligibility documentation.
• Complete all enrollment and program completion paperwork in accordance with program requirements.

• Provide individual and group mental health support services.
• Deliver crisis intervention, conduct home visits, and provide appropriate referrals when necessary.

• Develop and implement Individual Service Strategies (ISS) tailored to participant goals and needs.
• Monitor participant progress toward employment, training, and educational objectives.

• Track participant attendance, work readiness, employment upgrades, training participation, advanced training, and conduct worksite visits.
• Support participants in achieving program milestones and successful outcomes.

• Coordinate supportive services and referrals to community-based organizations to address barriers to participation and success.
• Conduct care coordination with external treatment providers and service agencies to promote participant well‑being and progress.

• Maintain detailed case notes and ensure accurate and timely data entry.
• Ensure compliance with program, funder, and agency requirements.
• Complete all required participant documentation and reporting…