Social Care Network Transportation Specialist

Job Details

Level: Entry

Job Location:

CLIFTON SPRINGS, NY 14432
Position Type:
Full Time
Education Level: High School
Salary Range: $17.00 - $18.00 Hourly
Job Category:
Other

Job Summary:

In accordance with the organization’s mission, vision and values, the Social Care Network (SCN) Transportation Specialist is responsible for providing and coordinating transportation services that address health-related social needs (HRSNs), ensuring individuals can access medical, behavioral health, and community-based services. This role supports engagement and continuity of care by reducing transportation barriers, coordinating with care teams and community partners, and providing person-centered support during interactions.

The Transportation Specialist also observes and communicates emerging needs, helping connect individuals to additional SCN services that promote stability, access, and improved health outcomes.

• Provide safe, reliable, and timely transportation to support access to social care services, including housing appointments, benefits offices, food resources, and other community-based supports.
• Coordinate transportation requests with SCN team members and community partners to ensure individuals can access needed services and supports.
• Engage individuals in a respectful, person-centered manner during transport, promoting a supportive and recovery-oriented environment.
• Support outreach and engagement efforts by assisting individuals in connecting to services and maintaining involvement in care.
• Conduct Health-Related Social Needs (HRSN) screenings, as appropriate, to identify unmet social needs such as housing instability, food insecurity, and transportation barriers, and communicate findings to the care team.
• Observe and report any changes in an individual’s presentation or behavior, communicating concerns to appropriate staff.
• Identify potential health-related social needs (HRSNs) and communicate these needs to the care team for follow-up and coordination.
• Maintain accurate and timely documentation of transportation services, interactions, and any notable incidents in accordance with agency and SCN requirements.
• Ensure compliance with all agency policies, including vehicle operation, safety procedures, and confidentiality standards.
• Monitor vehicle condition, report maintenance needs, and ensure vehicles are clean and ready for use.
• Participate in team meetings, trainings, and collaborative discussions to support coordinated service delivery.
• Communicate effectively with supervisors, team members, and community partners to support service coordination.
• Serve as part of the program team, ensuring communication across the team and adherence too and implementation of policy/procedures.
• Provide supportive, prosocial interactions with person transporting that is Person-Centered and adheres to FLACRA Mission, Vision and Values.
• Perform other duties and functions as directed.

Minimum Qualifications:

High School Diploma or equivalent required. Relevant experience in human services, transportation, behavioral health, or working with underserved populations preferred. Ability to engage individuals in a person-centered manner and knowledge of community resources preferred. Experience supporting individuals with substance use, mental health, or chronic conditions preferred. CRPA certification preferred but not required; candidates with lived experience and willingness to pursue certification are encouraged to apply.

Valid New York State Driver’s License with a safe driving record required.

• Excellent written and verbal communication skills.
• Demonstrated ability to communicate effectively and work cooperatively with culturally diverse persons, staff and community…