Ombudsman Outreach & Engagement Coordinator

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Professional Utica, NY, US

4 days ago Requisition

Salary: $37,856.00 Annually

Annual Non-Exempt Salary:$37,856 annually ($20.80 per hour)

• PTO – vacation (16-24 days a year based on longevity) Sick leave 12 days a year, and 13 paid holidays.
• Ability to work a 4-day schedule after 6 months on the job. Multiple work schedules available.
• Wellness program with the ability to earn an additional 3 PTO days a year.
• 401K with up to 10% employer investment.
• Heavily subsidized Health Insurance with co-pays.
• Vision and Dental insurance.
• Flexible Spending Accounts-Medical and Dependent Care.
• Monthly contribution towards dependent care. (to offset childcare costs)
• Company paid Life Insurance and Identity theft protection. (Life Lock)
• Employee Assistance Program.
• Family Medical Leave, Paid Family Leave, Military Leave, Bereavement Leave, Jury Duty Leave, Bone Marrow and Blood Donation Leave, Voting Time Leave, Election Leave, and Leaves for Crime Victims and Domestic Violence Victims.
• Employees may be eligible for the federal Public Service Loan Forgiveness program to have student loans forgiven.
• Free covered parking.
• Additional benefits available.

Job Duties:

The successful candidate will be expected to:

• Participate in outreach activities, program education, and public awareness regarding systemic issues involving older adults, and to recruit Ombudsman volunteers.
• Respond to telephone calls and emails from prospective volunteers within a timely manner. Explain the Ombudsman program, volunteer expectations, and qualifications to determine if they are a good fit.
• Prepare, send, review, and track applications.
• Recruit, screen, and coordinate with NY State Office of the Ombudsman’s for certification training of volunteers.
• Ongoing support and mentoring of volunteers until assigned to a facility.
• Provide Ombudsman coverage for long-term care facilities, including in person visits.
• Coordinate pre and post shadowing visits for new volunteers with certified ombudsman.
• Design and implement strategies for recruitment of volunteers from diverse backgrounds reflecting the demographics of the service area.
• Set up, participate, and facilitate volunteer recruitment activities, certification, and in-service trainings in accordance with State Ombudsman Program requirements.
• Ensure volunteer recruitment and program documentation, reports, and records are updated and entered correctly into the data system in a timely manner in accordance with the requirements established by the Senior Long Term Ombudsman Program Coordinator and the NY State Ombudsman Program Rules and Regulations.
• Review required facility notices, including the Department of Health surveys and facility discharges. Follow up as needed for more complete information and track patterns.
• Attend Department of Health surveys and exit meetings when the assigned Ombudsman is not available.

Education Requirements:

• An Associates degree is preferred.
• A high school diploma or equivalent is required.
• Experience may be considered in lieu of higher education.

Knowledge, Skills, Abilities:

• Knowledge of long-term care resident’s rights, quality of care and quality of life.
• Working with or have been a volunteer is desired.
• Must have excellent interpersonal skills, strong work ethic, professionalism and able to function in a team-based environment.
• Public Speaking, customer service, advocacy, time management skills. Must be able to relate to others and make positive connections.
• Knowledge of Microsoft Excel, Word, and Outlook
• Excellent verbal and written communication skills, organizational skills, and…