Case Manager; Part Time

Job Details

Job Location:

Ithaca, NY 14850

Position Type:
Part Time

Salary Range: $28.00 - $30.00 Hourly

Travel Percentage:
Negligible

Position Title:

Ithaca Shelter Case Manager

Reports to:

Director of Ithaca Programs

The Case Manager works directly with residents of the single adult emergency shelter to support them in developing individualized goals and successfully transitioning from homelessness to permanent housing. This role emphasizes person-centered, strengths-based, and trauma-informed care practices, ensuring that all services are delivered with dignity, respect, and in accordance with agency guidelines and professional standards in the social work field.

• Complete intake assessments and develop individualized service plans for each resident within 48 hours of shelter entry, using a trauma-informed and strengths-based approach.
• Review intake applications, screenings, and program orientations to ensure eligibility and appropriateness for the shelter.
• Provide crisis intervention and ongoing support to help residents stabilize and address barriers to housing.
• Create transition plans to help residents identify and secure safe, affordable, permanent housing.
• Refer residents to medical, mental health, substance use treatment, employment, and other supportive services as appropriate.
• Assist residents in obtaining identification, public benefits, and documentation required to access housing and supportive programs.
• Support residents by maintaining a safe, welcoming, and inclusive shelter environment guided by trauma-informed and harm-reduction practices.
• Conduct regular one-on-one meetings with residents to monitor progress, adjust service plans, and provide emotional and practical support.
• Facilitate life skills workshops, community meetings, and group activities that promote independence, resilience, and stability.
• Provide job readiness assistance, including resume support, referrals to training programs, and employment search assistance when appropriate.
• Transport residents to essential appointments when necessary.
• Build and maintain strong working relationships with landlords, housing providers, and partner agencies to expand housing opportunities and resources.
• Maintain accurate case notes, records, and documentation in compliance with agency and funder requirements.
• Enter data into the Homeless Management Information System (HMIS) in a timely and accurate manner.
• Communicate resident progress, concerns, and outcomes to the Shelter Manager.
• Participate in weekly case conferences and interdisciplinary team meetings.
• Perform other duties as assigned by the supervisor.

• Bachelor’s degree in human services or social work or equivalent.
• 2 years of case management experience with homeless individuals.
• Working knowledge of Department of Human Services (DHS) and Housing & Urban Development (HUD) guidelines.
• Must obtain First Aid & CPR certification within ninety days of hire.
• Proficient with computers and Microsoft Office.
• Clean, valid NYS Driver’s License.

Employee must be able to occasionally walk and stand in and around the office and/or residential setting. Employee must be able to occasionally lift loads of 30 pounds without assistance. Employee must remain attentive to surroundings.

The majority of essential duties are performed indoors in an office/dorm-style environment.

The employee has no direct responsibility or supervision of other staff but is responsible for individuals that are receiving services.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job‑related instructions and to perform other job‑related duties requested by their supervisor in compliance with Federal and State laws.

Continued employment remains on an at-will basis.

We maintain a drug-free workplace and reserve the right to perform substance abuse testing as needed. We are an equal opportunity employer and encourage applications from qualified candidates regardless of race, color, religion, sex, national origin, disability or veteran status.