Case Manager-Willow Landing

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

The Case Manager-Willow Landing position is responsible for ensuring that residents receive quality, comprehensive case management services in accordance with ESSHI supportive housing program objectives and regulatory requirements. Core duties include case management, information and referral, intake, record keeping and crisis management. Some transportation and travel are required to meet the needs of the program participants and may vary depending upon the program.

Hours will be determined based upon program staffing needs. Position is a 32 hour/week full-time position with benefits.

• Conduct an initial assessment to determine program eligibility
• Assesses resident needs and abilities to identify and set goals
• With resident, create an individual service plan to address whatever obstacle(s) they are facing
• Provide on-going case management support for residents including budgeting and other life skill assistance that promotes independent living
• Make referrals and coordinate case plans with outside providers
• Assist residents in securing mainstream benefits
• Accompanies residents to appointments to aid residents as appropriate
• Conduct frequent meetings with residents to evaluate progress on individual and program goals
• Responsible for maintaining case records and confidentiality of client files and completes all necessary paperwork
• Responsible for data entry of clients in all applicable databases
• Prepares weekly case reviews/round ups including information gathered from others involved with residents
• Provides crisis intervention and deescalation support to residents and document issues as required
• Prepare quarterly reports on numbers served, status and successful outcomes. Provide additional reports as required
• Responsible for timely return of phone follow up with clients and providers
• Conducts housing unit inspections on a regular basis to help support a positive living environment Perform initial/annual inspections using HUD guidelines & Housing Quality Standards Inspection Form
• Participate in staff meetings, individual supervision meetings, training, and events
• Some flexibility to work hours as business necessitates and to best serve the residents of the program
• Performs other duties as assigned

• Maintain a safe work environment in a clean, organized, and safe manner. Conduct daily inspections of work areas to look for unsafe conditions
• Actively participate in health and safety practices and accident prevention
• Ensure all accidents are reported to supervisors and Human Resources, thoroughly investigated, and properly documented. Investigate near-miss incidents to determine root cause to promote accident prevention
• Use all required safety devices and personal protective equipment

• Demonstrate positive work attitudes and habits.
• Act as a role model for success for residents and other staff
• Maintain a clean and neat appearance consistent with agency standards
• Attend all required meetings and training courses
• Participate in training programs for professional growth as scheduled and approved
• Responsible for understanding and adhering to RUPCO Inc.'s applicable program rules, regulations, and policies

Salary: $24-$27 an hour

Minimum Qualifications

• High school diploma or equivalent with required experience

Preferred Qualifications

• Associate's degree or higher in human services related field (social work, psychology, or mental health counseling)
• CASAC, or other relevant certifications highly recommended

• 3 years of experience working in the human services field and/or Case Management Experience
• Experience with low income chronically homeless, youth, substance use, serious mental illness, DV survivors, veterans, and/or HIV/Aids populations needed
• Must have knowledge of entitlement benefits programs and resources available for vulnerable populations

• Must have good communication and interpersonal skills and the ability to work with diverse groups
• Computer literacy and database experience in excel and access helpful
• Must have current driver's license and reliable vehicle for travel

The physical demands described here are…