Senior Case Manager; Participant Support Services

Intro/Program

Description:

Goddard Riverside is a well-established Manhattan community-based agency with an annual operating budget of approximately $50 million. Goddard Riverside is one of New York City's leading human service organizations meeting the basic needs of children, youth and families, homeless people, and older adults across Manhattan and New York City.

Purpose of Position:
The Senior Case Manager serves as the central point of contact within the Social Support team for staff and participants. Reporting to the Manager of Participant Supports, the Senior Case Manager carries a caseload of the highest-need participants, supports the supervision of Participant Support Specialists and task manages interns, oversees documentation, database auditing, and workshop and case conference coordination. The Senior Case Manager works closely with the Manager of Participant Supports to integrate trauma-informed practices across the program and to build staff capacity, ultimately ensuring participants receive timely, high-quality, and compassionate support.

Schedule:

Monday-Friday (35 hours per week)
Salary Range: $52,500-$58,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Role, Responsibilities, and Essential Duties Case Management & Direct Services — 30%
Maintain a caseload of up to 40 participants, including cases directly managed and those supported on behalf of Participant Support Specialists and interns.

Provide direct services and referrals to participants for public benefits, housing, medical, mental health, legal, and other needs.

Provide individual, group, and walk-in counseling services to young adults, following all agency standards and procedures.

Provide crisis intervention and stabilization services as needed.

Periodically reassess participant needs and support progress and development by updating action plans.

Monitor cases to ensure client services are delivered in a timely manner.

Team Supervision & Staff Development — 25%
Supervise the daily operations of the Social Support team, including outreach, initial assessments/reassessments, goal-setting discussions, and task delegation.

Identify and assign appropriate participants to Social Support staff and intern caseloads, with support from the Manager of Participant Supports as needed.

Provide clinical supervision to Social Support staff at least twice monthly.

Provide orientation and training to new staff and interns in collaboration with the Manager of Participant Supports.

Deliver bi-monthly in-service training to Social Support staff on relevant topics and skill areas.

Identify areas for improvement and provide ongoing training and coaching to case management staff, interns, and volunteers, in collaboration with the Manager of Participant Supports.

Program Oversight, Documentation & Quality Assurance — 20%
Oversee the implementation and management of referrals, intake processes, and assignment of participants to appropriate program tracks.

Monitor and audit databases to ensure timely and sufficient documentation, collaborating with the Manager of Participant Supports to ensure compliance with state and federal regulations.

Maintain and update a database of local referral services to share with staff and participants.

Identify program needs and develop or recommend systems to streamline Social Support services, including drafting policies and procedures as needed.

Monitor outcomes for all case management staff and report directly to the Manager of Participant Supports to inform improvements and adjustments to policies and…