Case Manager– Family Self-Sufficiency; FSS) Program

Henry Street Settlement is like no other organization, and our positions are not ordinary jobs. Every day Henry Street’s dedicated team carries out a 130-year blueprint of service to our community established by our founder, Lillian Wald, in 1893.

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Job Overview:

• Division/ Department: Education & Employment/ Workforce Development
• Salary: $60,000 - $65,000; commensurate with experience
• Type: Regular, Full-Time
• Location: Lower East Side

Work Schedule & Environment:

• Monday–Friday, 9:00 AM–5:00 PM, with some flexibility based on program needs.
• Work is performed in a combination of office and community-based settings.
• Some evening and weekend availability may be required for participant engagement, community events, and program activities.

Program Overview:

Henry Street Settlement’s Workforce Development Center (WDC) helps New Yorkers find jobs, build skills, grow in their careers, and become more financially stable. WDC serves youth, adults, and families through employment, education, training, and supportive services. Our staff work closely with participants to understand their goals and challenges, connect them to helpful resources, and create practical plans that support employment, housing stability, increased income, and long-term success.

Position Summary:

Henry Street Settlement is seeking a Case Manager to provide participant-centered case management to individuals and families working toward greater housing stability, employment, increased income, and long-term self-sufficiency. The Case Manager will assess participant needs, develop individualized action plans, provide housing stabilization and career support, coordinate supportive services, and help participants access financial and community resources needed to address immediate barriers and achieve longer-term goals.

• Case Management & Individualized Planning: Manage an active caseload; conduct intake, eligibility screening, and comprehensive assessments; develop individualized self-sufficiency and action plans; identify immediate and long-term needs; and maintain regular participant contact to monitor progress and update goals.
• Housing Stabilization & Crisis Prevention: Work with individuals and families experiencing or at risk of housing instability to identify immediate housing needs, explore available alternatives and resources, develop Housing Action Plans, and coordinate appropriate interventions designed to prevent or resolve housing crises.
• Financial & Supportive Services: Assess participant needs and eligibility for financial and supportive assistance; review and collect required documentation, including housing-related documents when applicable; coordinate approved assistance; and connect participants to benefits, childcare, food assistance, healthcare, financial counseling, mental health, and other community resources.
• Employment & Economic Mobility: Support participants with employment, education, training, career readiness, and advancement goals; provide job-search assistance and referrals; and coordinate with workforce development staff and external partners to connect participants to employment and career opportunities.
• Service Coordination, Documentation & Follow‑Up: Maintain accurate and timely case notes, assessments, action plans, referrals, financial assistance records, and supporting documentation in required systems. Coordinate services across internal teams and external partners, follow up on referrals and participant progress, and participate in case conferences, outreach activities, workshops, and program reporting.

• Able to read, hear, sit, stoop, and stand for extended periods.
• Able to…