Case Manager - Richmond

Responsible for implementing, monitoring, and on-going assessment of the housing and social service plan for all families assigned to the Emergency Hotel.

Job Description

In addition, the Caseworker, shall perform any duties as required to meet the new needs of the program and the clients we serve.

• Monday through Friday 9am to 5pm
• Monday through Friday 11am to 7pm
• Sunday through Thursday 10am to 6pm
• Tuesday through Saturday 10am to 6pm

• Completes family intake, comprehensive family history and maintains accurate and timely family case records.
• Responsible for designing social service plan in cooperation with new residents.
• Secures entitlements for clients, serves as advocate for families in case of conflict.
• Responsible for advocacy and providing assistance to clients in obtaining permanent housing.
• Make referrals to special housing agencies.
• Meet with clients to develop strategies to meet their housing needs.
• Coordinate permanent housing search.
• Escort families to view apartments and meet prospective landlords and real estate brokers.
• Makes referrals for additional services such as, mental health, and/or medical services.
• Serves as a liaison with daycare and schools to monitor admission and attendance of client’s children.
• Follows up with open child welfare cases, open court cases, and parole/police matters.
• Works collaboratively with Client Care Coordinators.
• Participate and attend the Interdisciplinary Team and Administrative meetings weekly.
• Complete / enter client case management record in DHS-CARES system

• Position requires a HS Diploma/GED and comparable experience with a BA preferred.
• Previous experience with the homeless population needed.
• Needs ability to establish workload priorities and balance diverse caseload.
• Must have exceptional communication skills both orally and in writing with individuals and groups regarding complex and sensitive issues or regulations.
• Physical ability to perform the essential job functions are needed.

We are the largest nonprofit on Staten Island, committed to serving the needs of hungry and homeless. We serve people with special needs - people living with HIV and AIDS, people using substances, people living with mental illness - with an array of on-site professional services. We offer a comprehensive continuum of compassionate care that begins with street outreach, shelter, and soup kitchen and food pantry, and extends to treatment, other clinical and support services, and transitional and permanent supportive housing.

Visit our website for more information at