Bilingual Intensive Case Manager; Social Worker

The Bilingual Intensive Case Manager will provide holistic case management to survivors of human trafficking and is part of a team committed to helping make freedom real for each survivor.

Restore is a nonprofit organization making freedom real for survivors of trafficking in the United States. Our vision is a world free from trafficking. For every survivor, a life of hope, restoration, and flourishing. Learn more about us on ou r website.

We depend on God / We pursue impact / We execute with excellence / We care for each other / We can’t do it alone / The survivor drives our approach

The Foundation to Making Freedom Real Restore's mission is to make freedom real for survivors of trafficking in the United States. To do that, we desire a staff team that is more representative of the survivors we serve — almost all of whom are Black, Latina, and/or immigrants. Applicants from these underrepresented communities are strongly encouraged to apply. We especially welcome applicants who have lived experience of trafficking or labor exploitation.

The Intensive Case Manager reports to the Director of Client Services.

The Client Services team is the cornerstone of Restore's direct service efforts and includes program managers and other Intensive Case Managers. The team works primarily with adult clients of all genders who have experienced sex or labor trafficking.

The Intensive Case Manager carries a caseload of approximately 23 survivors. Many clients are living with complex trauma, PTSD, depression, anxiety, or other mental health concerns while also facing housing instability, immigration proceedings, and financial hardship. The role requires frequent client contact, coordination across multiple providers, and the ability to address clinical and practical needs together.

The position combines office based work with mobile advocacy. As client needs require, the Intensive Case Manager meets clients in the community and accompanies them to court, medical and mental health appointments, benefits offices, shelters, and legal or law enforcement meetings across the five boroughs.

Because of the clinical intensity of this role, weekly clinical supervision is provided that counts toward clinical licensure. Staff also receive training in trafficking identification, immigration relief for survivors, and trauma informed practice.

Clinical case management

• Provide comprehensive, trauma informed case management in Spanish and English for a caseload of approximately 23 survivors of trafficking.
• Conduct biopsychosocial assessments, strengths and needs assessments, safety plans, crisis prevention plans, impact assessments, and individualized service plans with clients.
• Recognize and respond to presentations of complex trauma, PTSD, dissociation, depression, anxiety, substance use, and other mental health concerns.
• Conduct suicide and safety risk assessments, deescalate crises, and provide psychoeducation in plain, accessible language.
• Identify when a client needs a higher level of care and coordinate that transition with psychiatric, therapeutic, and medical providers.
• Use evidence based approaches such as Motivational Interviewing, harm reduction, and crisis intervention.

Resource research and advocacy

• Research and identify resources for clients, including alternatives when standard options are unavailable or inaccessible.
• Navigate benefits, housing, health, and legal systems on behalf of clients and follow up consistently until needs are resolved.
• Build and maintain relationships with community partners and share new resources with the team.
• Provide mobile advocacy and accompaniment to court, appointments, benefits offices, and…