Residential Crisis Aide

Description

Job Title: Residential Crisis Aide
Department: Residential Services

The Residential Crisis Aide supports youth in a therapeutic residential and educational environment by providing supervision, guidance, crisis intervention, and assistance with daily living activities. This position helps maintain a safe, supportive, and structured environment while encouraging positive relationships, emotional regulation, and personal growth. The Residential Crisis Aide works collaboratively with residential, educational, and clinical staff to support individualized treatment plans and promote the safety and well-being of youth in care.

New Directions' Residential Services provides structured, therapeutic care for youth experiencing behavioral, emotional, and social challenges. Through individualized support, skill development, family connections, and collaboration with educational and clinical teams, residential staff help youth develop the skills and relationships needed to work toward their treatment goals.

New Directions Youth & Family Services is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with.

• Pay: $19.50 – $20.48 per hour
• Paid Time Off: 120 hours of paid time off in the first year, plus 13 agency holidays
• Insurance: Medical, dental, and life insurance
• Retirement: 401k with up to 3% agency match
• Opportunities for professional development and advancement
• Join a company where over 30% of staff have been with us for 10+ years

Full-Time, Monday – Friday, 8:00 AM – 4:00 PM

Lockport, NY

New Directions supports professional growth through ongoing training, supervision, and opportunities to develop skills in therapeutic crisis intervention, youth development, behavioral support, and trauma-informed care. Employees receive training in agency practices and have opportunities to build their expertise and pursue advancement within the organization.

Youth Supervision and Daily Living Support

• Provide direct supervision and support to youth in residential cottages and educational settings, ensuring their safety and well-being.
• Welcome youth entering the program, assist with orientation, and support their adjustment to the residential environment.
• Assist youth with daily routines, including morning preparation, meals, personal care, household responsibilities, and school transitions.
• Maintain a safe, clean, and healthy residential environment, including monitoring living spaces and addressing maintenance or safety concerns.
• Support youth in developing independent living skills, personal responsibility, and positive daily habits.
• Maintain appropriate supervision of youth who are unable to attend school due to illness, as directed by Health Services.

Therapeutic Support and Crisis Intervention

• Implement individualized crisis management plans and provide therapeutic interventions to support youth experiencing emotional or behavioral challenges.
• Use appropriate de-escalation strategies, sensory supports, and therapeutic approaches to help youth develop emotional regulation skills.
• Participate in the development and implementation of individualized treatment plans.
• Observe and communicate changes in youth behavior, emotional well-being, and individual needs to the treatment team.
• Foster positive, respectful relationships with youth while maintaining appropriate…