Front Desk Monitor, Michael's House

Michael's House, Menands, NY, US

Salary Range: $18.91 To $23.57 Hourly

FRONT DESK MONITOR at MICHAEL’S HOUSE

Location :

Albany, NY

Program :
Homeless & Housing Services;
Michael’s House Permanent Supportive Housing

Pay Range : $18.91 – $23.57 (hourly)

Schedule :
Weekends
-Sat & Sun, 4:00pm – 12:00am w/ flexibility as needed

Notes :
Weekends are required; with some holidays

Job . # : 0543

About St. Catherine’s Center for Children

St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more.

St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity.

• Our Mission: St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families, and adults we serve.
• Our Vision: Our willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of our community.

Position Overview & Organizational Relationships

The Front Desk Monitor monitors the front desk of Michael’s House, a 20-unit, fully furnished, supportive housing facility located at 543 North Pearl Street that provides a safe and stable environment for families and individuals who are homeless or at-risk of becoming homeless. The individual in this role will help to foster a supportive, caring and family atmosphere for the residents of Michael’s House, as well as the staff.

• Relationship Management: Establish and maintain professional, collaborative relationships with staff, service providers, community resources, and facility residents while ensuring 100% compliance with agency policies and procedures.
• Administrative Support: Manage daily office operations, including word processing, filing, telephone/desk reception, and accurate record-keeping; proactive supply inventory; ordering supplies as needed.
• Facility Safety: Maintain a safe, secure, and healthy environment by identifying, reporting, and resolving facility issues.
• Crisis Intervention: De-escalate and intervene in crisis situations, utilizing mediation and communication skills to resolve conflicts effectively.
• Other position-related duties as assigned by the Director/Supervisor.

Requirements & Qualifications

• Education & Experience:
  • High School Diploma or GED Equivalent is required
  • Previous experience working in a human services agency is a plus!
• Advocacy & Knowledge: A professional record of integrity and strong advocacy for homeless families, with familiarity with public assistance and other local resources.
• Computer
  
  Skills:
  
  Proficiency in computer applications, including Microsoft Office Suite (Word, Excel, PowerPoint), Google Business Workspace Suite (Gmail, Docs, Sheets, Meet, etc.), and secure internet practices.
• Work Environment & Proximity: Must be willing and able to work in close proximity with the clients served.
• Work collaboratively with families, through a family-focused approach, welcoming them as part of the community in the Homeless Services Program.
• Interacting with a culturally diverse and socio-economically disadvantaged population, including a broad range of…