Case Manager, Landing Family Shelter

Case Manager

CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in:
Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 72,000 individuals and families each year at our 100 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe.

Over 85% of our families live in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA operates six transitional housing facilities for families with children experiencing homelessness funded by the New York City Department of Homeless Services. Each facility offers clients a supportive, structured, therapeutic, safe, and drug-free environment. We provide comprehensive case management and housing placement services to ensure that families move to permanent housing as quickly as possible. Recreation and evidence-based programming are also available to enhance the services to families, school-aged children, as well as parenting support and support to young adults.

The Case Manager reports to the Case Manager Supervisor or Director of Social Services and is located in East Elmhurst, NY.

What The Case Manager Does:

• Establish and maintain professional, respectful relationships with families while protecting client confidentiality and maintaining appropriate professional boundaries.
• Follow Universal Precautions and all applicable health, safety, and program protocols.
• Comply with all Federal, State, City, DHS, and CAMBA policies and procedures related to confidentiality, privacy, safety, and the protection of client information.
• Complete the intake process for assigned families and review required documentation related to eligibility, family composition, benefits, income, and identified service needs.
• Create, maintain, and ensure the accuracy and completeness of client case records and required documentation.
• Enter and maintain accurate and timely client information, assessments, case notes, referrals, progress, and other required documentation in CARES.
• Conduct initial and ongoing CARES assessments and reassessments to identify each family's housing, employment, income, benefits, childcare, education, medical, mental health, and other service needs. In collaboration with families, develop and update independent living plans that identify short-term and long-term goals, service needs, barriers, required tasks and an appropriate rehousing strategy toward permanent housing.
• Assist families in achieving their ILP and rehousing goals by identifying appropriate community resources, housing opportunities and supportive services: making referrals within and outside CAMBA; and following up to ensure connection to services.
• Schedule and coordinate appointments with housing providers, government agencies, healthcare providers, schools, community organizations, and other service providers as needed.
• Provide escorts to housing, benefits, medical, educational, and other appointments when necessary to support the family's service plan.
• Assist families with applying and maintaining benefits and entitlements, including Public Assistance and other resources necessary to support housing stability. Work with families to identify and address barriers that may interfere with completion of ILP tasks, participation in services, housing readiness, or progress toward permanent housing.
• Engage families in the case management process and develop appropriate strategies to address barriers to participation and completion of required service plan activities.
• Maintain regular contact with assigned families, monitor progress toward ILP and rehousing goals, and document significant contacts, progress, barriers, and interventions in CARES.
• Follow up with families and referral providers to ensure connection services, monitor progress, and document outcomes and any additional action needed.
• Advocate on behalf of families and act as liaison with outside agencies regarding housing, benefits, education, healthcare, childcare, and other identified needs
• Provide accurate and timely information for…