Outreach Specialist, Health Homes

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in:
Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 73,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe.

Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA’s Health Home program is an innovative model of care management focused on improving the health outcomes for individuals with severe mental illness & other complex chronic illnesses through coordinated networks of medical, psychiatric, behavioral health, social service & housing providers. Staff will use cutting-edge health information technology and a unified plan of care to ensure all clients connect to and maintain primary medical care, prevent hospital stays, and/or reduce the length of hospitalizations.

Reports To:
Program Manager

Location:
2244 Church Ave. Brooklyn, NY 11226

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Conduct telephone and online directory searches to secure up-to-date contact information for eligible individuals.
• Educate eligible individuals about the health benefits of the program (i.e., email and/or mail program & enrollment information, make phone calls to individuals, their Health Home providers and family members).
• Schedule appointments between the eligible individuals and the care management team as needed.
• Assist eligible individuals with completing all CAMBA and Health Home enrollment and consent forms.
• Conduct initial needs assessments of clients and clients’ families.
• Evaluate actual living conditions of clients through home visits.
• Work with clients to break through barriers to their goals and to assist them in advocating for themselves and in moving toward self-sufficiency.
• Assist clients in completing applications for benefits and entitlements (e.g. Medicaid, etc.), and process applications on clients’ behalf.
• Document all interactions with clients via encounter notes in the electronic database.
• Scan and submit client intake records.
• Draft an initial care plan for each enrolled client
• Conduct warm transfer meetings for all new referrals with the assigned Care Coordinator
  · Enter client data (i.e. client services, progress, outcomes, contact information, etc.) into electronic databases.
• Provide all required information for weekly/monthly/quarterly/annual reports (i.e. client services reports, documentation tracking reports, client contact reports).
• Plan, coordinate and facilitate social/peer support events, including group facilitation of clients.
• Other duties as assigned.

• High school diploma or G.E.D. and at least one year of relevant experience. Minimum

• At least 1 year of customer service or sales experience
• Strong communication and written skills are required
• Computer literacy in Microsoft Office Suite.
• Strong organization, time…