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Social Service Program Director - Visit Coach Program

Job in City of Middletown, Orange County, New York, USA
Listing for: DISPUTE RESOLUTION CENTER INC
Full Time position
Listed on 2026-11-02
Job specializations:
  • Social Work
    Family Advocacy & Support Services, Human Services/ Social Work
Salary/Wage Range or Industry Benchmark: 65000 - 90000 USD Yearly USD 65000.00 90000.00 YEAR
Job Description & How to Apply Below
Location: City of Middletown

Benefits:
  • Paid time off
  • Competitive salary
  • Flexible schedule
  • Training & development

This position is for a Program Director for a Visit Coach program, which provides supervised coached visits for parents whose children have been removed from their home.

Bachelor's Degree required.

Key Responsibilities
  • Manage, supervise, and provide oversight to the Visit Coach Program and its staff
  • Be responsible for interviewing, hiring, and training visit coaches for the program
  • Receive referrals from referring institutions
  • Coach parent during visits in accordance with training
  • Observe parents and children during their court-ordered visits and document the interactions. The documentation may be provided to courts, case workers, clients and lawyers for use in determining parenting time.
  • Intervene in visits when visitation rules are not followed.
  • Arrive on time during scheduled shifts.
  • Follow procedures for transition and supervision of children.
  • Prepare the visitation rooms prior to families arriving at the center, when relevant.
  • Maintain documentation and reports as required by referring institutions
  • Produce monthly, quarterly, and annual reports as required by contracts
  • Maintain log and schedule of vehicles required for transport of children/parents
  • Occasionally transport children and/or parents in company-owned vehicles
  • Supervise vehicle maintenance and service
  • Manage car seat training requirements
  • Ensure staff is compliant with annual continued education requirements
  • Other minor tasks associated with the program, as requested by Executive Director
Qualifications
  • Completion of orientation/training and background check.
  • Sufficient knowledge of conditions that require supervised visitations: domestic violence, child abuse, child neglect, chemical dependency and/or mental illness.
  • Must be able to maintain confidentiality.
  • Must possess the ability to see and hear all interactions during supervised visits.
  • Must be dependable AND highly detail-oriented
  • Must have good judgment, maturity, common sense, and a high degree of responsibility.
  • Must act in a non-discriminatory manner toward all clients, regardless of age, sex, race, national origin, religion, physical handicap, political affiliations, social or economic status, affliction preference, or sexual orientation.
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