Program Director - Family Scatter Site

Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983. What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+.

Jericho provides more than 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered-site apartments throughout New York City. Our housing-first model is paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists. Together, these services support our four pillars of stability: housing, employment, wellness, and family.

In 2024, Jericho facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through our in-house Jericho Therapy Program. As we move toward expanding our reach by an additional 2,000 units of housing, we remain committed to helping individuals and families build lasting independence and well‑being—one person, one home, and one community at a time.

The Program Director will be responsible for the overall development and daily operations of the site. They will be accountable for the supervision of all staff and ensure that clients’ case management is ongoing and that charts and records are reviewed and audited frequently. This person must have extensive experience serving individuals with mental illness and substance abuse histories; experience in a supportive housing setting is preferred.

The individual must be a visionary leader who can inspire both staff and tenants.

Position
:
Program Director

Location
:
Family Scatter Site (Bronx)

Reports To
:
Deputy Chief

Status
:
Exempt

Compensation
: $85,000.00 to $90,000.00 annualized

• Provide overall quality assurance management for the Family Scattered Site Supportive Housing Program and oversee all staff regarding data quality.
• Review and audit case records that are entered into the electronic case management system to ensue adherence to documentation and data standards, along with eligibility requirements.
• Responsible for setting, spending, and monitoring site operating budget to ensure that it is maintained within contractual guidelines.
• Ensure all staff are accurately entering data and all charts are complete with required supporting documentation.
• Oversee the recruitment, selection, training, and orientation of new employees.
• Conduct intake interviews and pre‑screening for new program applicants.
• Liaison with HRA ensuring new applications meet eligibility requirements.
• Participate in programming/supervision, case conferences, staff meetings, management team meetings and trainings.
• Assist with rent collection and ensure all staff members support housing stability through a proactive approach to working with tenants around budgeting and money management.
• Provide written reports, as required, to Senior Management.
• Monitor families’ progress and regress as associate with goals identified in service plan.
• Conduct regular community resource development in order to enhance and expand program linkages.
• Provide crisis intervention as needed.
• Assess serious incidents, review appropriateness of incident management and make corrections as needed.
• Develop linkages with community organizations to support the work of the program.
• Utilize electronic case management system in order to maintain accurate and up‑to‑date client files.
• Comply with charting requirements and data collection as mandated by funding sources.
• Utilize trauma informed interventions and culturally responsive…