Client Services Coordinator
Listed on 2026-11-02
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Social Work
Mental Health, Community Support Services, Human Services/ Social Work, Community Health
About the Organization The Office of the Appellate Defender is the second oldest institutional provider of appellate representation in New York City. For 35 years, OAD has stood as a beacon of hope for people at the intersection of poverty and injustice. Our clients have been convicted of felony offenses in Manhattan and/or the Bronx and have been sentenced to terms of imprisonment and post-release supervision.
Despite the circumstances of our clients' offenses, convictions, and sentences, we believe in the humanity and dignity of every human being which informs our client-centered, trauma-informed advocacy. We are a beloved community of colleagues who are dedicated to public defense, access to justice, and racial equity.
Client Services Coordinator
Location:
New York City, Lower Manhattan
Hours:
Full-time, Non-Exempt, Hybrid
Salary: $62,730.00 - $73,604.00
ABOUT THE OFFICE OF THE APPELLATE DEFENDER (OAD):OAD is the second oldest institutional provider of appellate representation in New York City. For 38 years, OAD has stood as a beacon of hope for people at the intersection of poverty and injustice. Our clients have been convicted of felony offenses in Manhattan and/or the Bronx and have been sentenced to terms of imprisonment and post-release supervision. Despite the circumstances of our clients’ offenses, convictions, and sentences, we believe in the humanity and dignity of every human being which informs our client-centered, trauma-informed advocacy.
We are a beloved community of colleagues who are dedicated to public defense, access to justice, and racial equity.
Reporting to the Director of Client Services, the Client Services Coordinator will support OAD’s clients with needs beyond their legal representation, including parole advocacy, conditions of confinement matters, reentry needs, communication with clients and families, coordination with external providers, and administrative support for the Client Services function.
ESSENTIAL RESPONSIBILITIES:Parole Advocacy and Case Support (35%)
- Collect background records and supporting documentation
- Secure letters of support and other materials
- Conduct client interviews and maintain ongoing communication with clients in support of parole advocacy matters
- Write persuasive parole advocacy letters and packets
- Prepare clients for parole interview hearings through direct engagement, including phone calls and other appropriate means of communication.
- Maintain and update records/databases for parole-eligible clients
- Coordinate information needed to support parole advocacy matters
- Respond to calls and correspondence from clients and family members, providing ongoing client engagement, guidance, and support.
- Assist clients with reentry needs before and following release from incarceration, including identifying needs, coordinating referrals, and connecting clients with appropriate resources and services.
- Coordinate and participate in reentry related events and activities that support clients’ successful transition into community
- Liaise with external providers and agencies, like the New York State Department of Corrections and Community Supervision and community based organizations
- Assist clients with conditions of confinement concerns
- Connect clients with mental health and other appropriate support when needed
- Process and respond to client letters, questionnaires, releases and related documentation
- Schedule and coordinate advocacy calls and visits with clients, including clients incarcerated in facilities throughout New York State.
- Travel to correctional facilities throughout New York State to meet with clients.
- Engage directly with…
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