Program Director; Bronx

New Destiny’s mission is to end the cycle of domestic violence and homelessness for low-income families and individuals by developing and connecting them to safe, permanent, affordable housing and services. To achieve its mission, New Destiny builds and manages housing with on-site services; offers innovative programs that assist survivors in finding and retaining affordable housing; and works to expand access to permanent housing resources for survivors.

New Destiny is the largest provider of supportive housing for domestic violence survivors in New York and is a leading advocate in the effort to obtain the resources needed to end family homelessness in New York City.

New Destiny is seeking to hire a full-time Program Director to provide regular on-site services at two supportive housing locations in The Bronx. This role ensures consistent, trauma-informed practice in case management, crisis intervention, and community organizing, while supervising staff and coordinating with external partners. This is a full-time position requiring one late night a week (e.g., 11:00 am to 7:00 pm).

The Program Director will report directly to the Regional Director.

Tenant Engagement and Community Organizing:

• Build a team to actively engage tenants to participate in program services and activities.
• Foster tenant interaction and build community within the building. In doing so, develop and implement workshops that reflect the interests of tenants.
• Work collaboratively with colleagues to plan enriching activities for children and adults.
• Maintain transparency with tenants regarding expectations, requirements and provide support as needed.
• Build relationships with local community organizations, legal aid, healthcare providers, employment services, etc. in order to bring programming and referral sources to the tenants.

Supervision of Case Management Services:

• Supervise case managers at both sites, provide guidance on survivor-centered trauma-informed care.
• Split time between both sites to supervise operations, maintain visibility with staff and residents, and ensure program consistency.
• Review case files, service plans, and housing stability goals. Ensure all data entry for team is timely and accurate.
• Collaborate with Family Support Program staff at other sites to learn/share best practices and with community partners.
• Ensure team is working to mitigate rental arrears and collaborate with New Destiny’s Property Management team.
• Provide leadership, coaching, performance evaluations, staff education, and ongoing staff support.
• Oversee escalated incidents, including threats to safety and mental health crises.

Administrative Duties:

• Strong administrative abilities and attention to detail. Ability to adjust to the diverse needs of tenants.
• Ensure outcomes are met for funders and internal goals.
• Conduct ongoing internal monitoring and data analysis.
• Manage internal reporting for Regional Director, VP of Supportive Housing, CEO, and OTDA reporting.
• Manage and maintain relationship with property management department, mental health team and financial coaches.

• Master’s degree preferred in psychology, social work, or related field, bachelor’s degree required.
• A minimum of 5 years’ work experience in a client-facing, nonprofit organization.
• A minimum of 3-5 years of supervisory experience in a social service setting.
• Familiarity working with survivors of domestic violence and/or homelessness.
• Must be responsible, flexible, a self-starter, able to work independently and respond appropriately to crises.
• Excellent communication and organizational skills.
• Proficiency in Microsoft Office Suite, teams, share point and power point.
• Experience with trauma-informed care.

Preferred…