Senior Software Engineer-AI Agents

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At Hatch, we’re revolutionizing customer service with AI that doesn’t just assist — it transforms how businesses engage with customers. Backed by Y Combinator and top‑tier investors like Bessemer Venture Partners and Next View Ventures, we’re doubling revenue year over year and scaling rapidly. We’re building the future of AI‑driven customer service — and we’re just getting started.

Must be based in NYC or Austin (no relocation). Hybrid in SOHO (NYC) or Remote in Austin. Not able to sponsor.

As a Staff Engineer, you’ll join a team that’s pushing the boundaries of AI, systems design, and user experience. This role is for builders who think at scale, lead by example, and thrive in a fast‑paced, high‑growth environment.

• Architect and build large‑scale, high‑performance backend systems that power our AI platform.
• Partner with product and front‑end engineers to design flexible backend systems that support evolving user and business needs.
• Design scalable, intuitive database schemas and data models that underpin the platform.
• Apply LLM best practices — including clear prompt design, context management, structured outputs/chaining, and guardrails — to build reliable conversational AI applications.
• Drive technical strategy and make long‑term architectural decisions.
• Proactively identify opportunities to improve system reliability, observability, and performance.

• 5+ years of professional software engineering experience, with substantial time in senior or staff‑level roles.
• Deep expertise in one or more backend programming languages; experience with functional programming is a plus.
• Proven experience designing and scaling distributed systems in a production environment.
• Solid understanding of relational and non‑relational databases (e.g., Postgre
  
  SQL, Redis) and data architecture.
• Proven experience improving system reliability, observability, and performance in production environments.
• Experience collaborating with Dev Ops teams on deployment, monitoring, and cloud infrastructure.
• Excellent collaboration and communication skills — you bring others along and elevate those around you.
• Product‑oriented mindset — you care deeply about building systems that meet real user needs.

• Experience working in a fast‑growing startup environment.
• Contributions to open source or active participation in engineering communities.
• Experience building and supporting LLM‑powered applications in production.

• Competitive salary and equity
• Remote or Hybrid work environment (3 days/week in our NYC office)
• Medical, dental, and vision benefits
• 401(k) plan
• Flexible PTO
• Opportunity to build at the ground floor of a high‑growth, mission‑driven company
• Not offering sponsorship

• Shape the future of AI‑driven customer service
• Build alongside founders and leaders who value speed, ownership, and ambition
• Solve hard problems that impact real businesses and customers
• Join a team of builders who care about great engineering, fast execution, and each other

Mid‑Senior level, Full‑time.