Software Engineer II - Fulfillment

Stub Hub – Software Engineer II, Fulfillment Team

Stub Hub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want Stub Hub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

Location:
Hybrid (3 days in office/2 days remote) – New York, NY or Santa Monica, CA

About the Fulfillment Team:

The Fulfillment team builds the systems that ensure customers receive valid tickets every time. We own the post-purchase flow — barcode integrations, mobile ticketing, partner APIs, inventory reconciliation, observability, and incident response — with the mission of zero fulfillment breakage and a seamless experience for fans and sellers.

Imagine a world where attending any live event is just a click away—a world where the excitement starts not at the gate, but the moment they decide to go. That world is built by you.

• Design, implement, andoperatebackend services and integrations that power the post-purchase fulfillment pipeline (barcode validation, mobile wallets, partner APIs, inventory reconciliation).
• Build fault-tolerant systems and async pipelines (queues/streaming) that scale for peak event traffic and ensure idempotent, reliable delivery.
• Own features end-to-end: requirements, architecture, implementation, tests, deployment, monitoring, and runbooks.
• Work cross-functionally with Product, Data, and QA, and with two distinct Operations partners:
  Active Support (AS), which owns the post-purchase customer experience and builds tools for fans and support agents; and Marketplace Operations (MOPS), which drives inventory quality and supply across events. Together, translate business goals into measurable engineering outcomes.
• Instrument services with robust observability: metrics, logs, distributed traces, and alerting to proactively detect and reduce fulfillment breakage.
• Participate in on-call rotations, drive incident response, and lead post-incident analysis with concrete remediation plans.
• Contribute to continuous improvement: performance tuning, load testing, CI/CD automation, and developer experience improvements.
• Mentor junior engineers andparticipatein design/code reviews to raise team standards.

We value engineers whodon’tjust ship features — they improve how we build. In this roleyou’llbe expected to both deliver and raise standards, including:

• Prioritize user experience, reliability, and measurable outcomes while actively raising the team’s technical bar.
• Identify technical debt and propose pragmatic remediation as part of your delivery.
• Champion engineering best practices: design docs, code quality, automated tests, CI/CD, observability, and performance tuning.
• Ensure acceptance criteria include engineering-level goals (reliability, test coverage, observability).
• Influence product trade-offs to balance user value with long-term technical health and mentor peers through reviews and design sessions.

• 3–5 years of professional software development experience building production backend systems or distributed services.
• Hands-on experience with at least one of: C#, Java, Python, Go, or similar backend languages.
• Demonstrated experience designing and implementing mission-critical systems with attention to reliability, scalability, and maintainability.
• Strong understanding of system design: microservices, APIs, event-driven architectures, data consistency tradeoffs, and idempotency patterns.
• Experience with relational and/or No
  
  SQL databases and designing data models for scale.
• Practical experience with testing strategies, CI/CD pipelines, deployment automation, and operational readiness.
• Experience with observability (metrics, logging, tracing) and basic incident response.
• Proven collaborator with strong written and verbal communication and a history of owning features end-to-end.

• You’vewo…