Senior Engineer, Interactive Voice Response - AI​/ML

Senior Engineer, Interactive Voice Response - AI/ML

Submit your application for a Senior Engineer, Interactive Voice Response - AI/ML position at GEICO.

$80,000.00/yr - $/yr

GEICO offers a rewarding career with opportunities for growth. The Service Engineering team is revolutionizing customer service using AI and multi‑agent systems. This role focuses on enhancing self‑service across all communication channels, from voice (IVR) to chat.

• Design, develop, and deploy large‑scale distributed AI applications that power customer self‑service across multiple communication channels (voice, IVR, chat).
• Build and optimize multi‑agent systems that enable intelligent, collaborative decision‑making to improve automation and customer experience.
• Collaborate with cross‑functional teams (engineering, product, data science) to translate business requirements into scalable AI/ML solutions.
• Ensure system reliability, scalability, and performance through best practices in architecture, testing, and monitoring.
• Stay at the forefront of AI and distributed systems research, bringing innovative approaches and tools into production environments.
• Utilize programming languages and tools such as Python, SQL, No
  
  SQL databases, Docker, Kubernetes, and Azure services.
• Consistently share best practices and improve processes within and across teams.

• Hands‑on proficiency with modern AI/ML frameworks and tools (e.g., Tensor Flow, PyTorch) and programming languages such as Python, Java, or C++.
• Proven experience designing, developing, and deploying AI or machine‑learning models (LLMs) in production environments, with a focus on scalability and performance.
• Strong software engineering background with expertise in building large‑scale distributed systems, preferably in a cloud environment (Azure or AWS).
• Demonstrated ability to apply AI/ML solutions to real‑world business problems, delivering measurable impact in areas such as natural language processing, speech recognition, recommendation systems, or intelligent automation.
• Experience building products using micro‑service‑oriented architecture and extensible REST APIs.
• Experience with continuous delivery and infrastructure as code.
• Experience with Power Shell scripting and operational portals such as Azure Portal.
• Experience with application monitoring tools and performance assessments.
• Ability to excel in a fast‑paced, startup‑like environment.

• 4+ years of professional software development experience within a Python or Java framework.
• 4+ years of experience in open‑source frameworks.
• 3+ years of experience with architecture and design.
• 3+ years of experience with AWS, GCP, Azure, or another cloud service.

• Bachelor’s degree in computer science, Information Systems, or equivalent education or work experience.

$80,000.00 - $

The above annual salary range is a general guideline. The final compensation will be based on the role’s scope and responsibilities, the candidate’s experience, education, work location, and market considerations.

GEICO may sponsor a qualified applicant for employment authorization for this position.

• Great Company : GEICO helps customers through life’s twists and turns, protecting people when they need it most and continually innovating to stay ahead of their needs.
• Great Careers : GEICO offers career development programs, industry‑leading training, certification assistance, mentorship, and coaching.
• Great Culture : GEICO fosters an inclusive culture of shared success, rooted in integrity, a bias for action, and a winning mindset.
• Great Rewards : GEICO offers a comprehensive Total Rewards program including financial benefits, a 401(k) plan with 6% match, performance incentives, tuition assistance, and access to mental health care and other benefits.

GEICO’s equal employment opportunity policy provides for a fair and equal opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state, and local law.

GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity unless such accommodation would impose an undue hardship on the company.

GEICO also provides a work environment in which each associate can be productive and work to the best of their ability. Discrimination, harassment, intimidation, or a hostile work environment is not tolerated.