Senior Software Engineer- CRM, Artificial Intelligence

Senior Software Engineer – CRM, Artificial Intelligence

Join to apply for the Senior Software Engineer – CRM, Artificial Intelligence role at GEICO
.

Base pay range: $/yr – $/yr.

Position Summary

GEICO is seeking an experienced senior software engineer with a passion for building high performance, low‑latency platforms, and applications. You will help drive our insurance business transformation and platform engineering domain modernization as we redefine experience for our customers.

Position Description

We are seeking a Senior Full Stack Developer with deep expertise in Microsoft Dynamics
365 and the Microsoft Power Platform to help lead the transformation of our legacy CRM into a modern, scalable solution. This new system will empower our GEICO agents to better support customers and deliver a seamless, connected experience across our enterprise via Chat, SMS, and email.

Position Responsibilities

• Collaborate with product managers, team members, customers, and other engineering teams to solve our toughest problems.
• Develop and execute technical software development strategy for the organization including self‑service, business continuity, backup/restores, incident response, and paging platforms.
• Accountable for the quality, usability, and performance of the solutions.
• Lead projects from the front and interact with clients and sponsors on a regular basis.
• Consistently share best practices and improve processes within and across teams.
• Take on‑call and operational support.

Qualifications

• Advanced knowledge of at least one modern OOP language such as Java, Python, or Go (preferred).
• Deep understanding of Dynamics 365 including customer service and Power Platform.
• Design, develop, and integrate Artificial Intelligence (AI) solutions into software applications, leveraging machine learning and natural language processing.
• Hands‑on experience with AI‑driven software development.
• Experience working with services like logic apps, functions, API management, storage, and monitoring.
• Deep hands‑on experience in complex system design and data pipeline and architectures, scale and performance, tuning, with good knowledge on Docker and Kubernetes.
• Experience with Azure Services, Full‑Stack Development, API Gateway and API management.
• Understanding of both front‑end and back‑end concepts with ability to integrate different technologies.
• Integrate front‑end and back‑end components ensuring smooth communication and data flow between them.
• In‑depth knowledge of CS data structures and algorithms.
• Understand open‑source databases like MySQL, Postgre
  
  SQL, etc.
• Experience in architecting, designing, building automation, workflows, and distributed applications.
• Strong understanding of service integrations / communication standards (e.g., gRPC / REST).
• Experience partnering with engineering teams and transferring research to production.
• Experience with various integration patterns and technologies used to connect Dynamics 365 with other systems.
• Excellent communication skills.
• Hands‑on experience working in an agile Scrum environment.

Experience

• 4+ years of professional experience in software development, platform architecture, administration and maintenance of software, and its ecosystem.
• 3+ years of experience with architecture and design.
• 3+ years of experience with AWS, GCP, Azure, or hybrid data center.
• 2+ years of experience in open‑source frameworks.

Education

• Bachelor's degree in computer science, Information Systems, or equivalent education or work experience.

Annual Salary

$ – $. The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered.

The GEICO Pledge

• Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs. We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.
• Great Careers: We…