Lead Software Engineer

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

We are looking for an experienced Lead Software Engineer to head up a product engineering team building our next‑generation low‑code platform. You’ll be responsible for architecting and implementing high‑availability APIs and helping to shape our no‑code platform, while ensuring everything is scalable, secure, and delightful to use.

Most importantly, you’ll bring strong team leadership experience, creating an environment where engineers thrive, mentoring individuals to reach their potential, and guiding the team to deliver high‑quality software ’ll work closely with product and design to translate ambitious goals into a clear technical roadmap, ensuring we consistently deliver value to users.

If you’re passionate about building robust APIs, enjoy tackling the challenges of scalable platforms, and know how to get the very best out of your team, we’d love to hear from you.

• Lead and mentor a cross‑functional engineering team, fostering a culture of excellence, collaboration, and growth.
• Drive the software architecture of our multitenant conversational AI platform, ensuring robustness, scalability, and reliability – particularly in externally facing developer APIs.
• Partner with product managers to define and deliver the roadmap for our studio product in line with business goals.
• Champion and enforce strong engineering standards and best practices across the team.
• Manage career development and provide regular feedback for your reports.

• 6+ years of professional experience as a Software Engineer, with a track record of delivering production features.
• Significant expertise in Python; experience with React and/or Go is a plus
• Proven experience leading a team of 3+ engineers and owning technical projects end‑to‑end (scoping, architecture, delivery).
• Hands‑on experience designing, deploying, and maintaining externally facing RESTful APIs.
• Experience with at least one major cloud provider (AWS, GCP, or Azure).

We currently have multiple engineering roles open across different teams. Please apply to the one role that feels like the best match for your skills and experience. Our Talent team will review your application against all open positions. If we believe you may be a stronger fit for another role or team, we’ll ensure your application is considered there as well.

We provide a competitive salary range for this role, which is $180k – $210k – depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long‑term success.

• 💰 Participation in the company’s employee share options plan
• 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
• 👪 Life Insurance
• ◻️ STD and LTD
• 💰 The opportunity to contribute to the company's 401k plan
• 🏝 Flexible PTO policy + 11 designated company holidays
• 📚 Annual learning and development allowance
• 🏡 We’re all about making WFH work for you – that’s why we offer a one‑off WFH allowance when you join. Offering perks like noise‑cancelling headphones or a comfortable desk chair to boost your comfort and focus!
• 🧡 Enhanced parental leave
• 👨👩👧 Company‑funded fertility and family‑forming programmes
• 🌸 Menopause care programme with Maven

• Only the best:
  We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
• Ownership:
  We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
• Relentlessly improve:
  We demand more from…