Director, AI Products & Solutions

POSITION TITLE: Director, AI Products & Solutions

REPORTS TO: Director, Innovation & Strategic Initiatives

SUPERVISION EXERCISED: Potential to manage contractors

LOCATION: Anywhere ADL has an office

Grade/Class: Grade H, Exempt, PSA-Eligible

ABOUT THE ORGANIZATION:

ADL is the leading anti-hate organization in the world. Founded in 1913, its timeless mission is “to stop the defamation of the Jewish people and to secure justice and fair treatment to all.” Today, ADL continues to fight all forms of antisemitism and bias, using innovation and partnerships to drive impact. A global leader in combating antisemitism, countering extremism and battling bigotry wherever and whenever it happens, ADL works to protect democracy and ensure a just and inclusive society for all.

PRIMARY FUNCTION:

The Director, AI Products & Solutions will lead the development, management and continuous improvement of AI-powered tools that advance ADL’s mission and strengthen organizational effectiveness. This position will oversee public-facing AI solutions for constituents and external partners, develop experimental and cutting-edge prototypes, build and maintain a portfolio of internal AI tools and provide consultation and technical support to staff pursuing advanced or custom AI applications.

The Director will work closely with teams across ADLto translate programmatic needs into practical, responsible and effective AI solutions. This role combines product ownership, hands-on solution development, experimentation, platform administration and cross-functional partnership. The ideal candidate is both technically adept and deeply interested in how emerging technologies can help ADL protect, advocate and educate more effectively.

Public AI Solutions and Product Management

• Own the management, maintenance and continuous improvement of public-facing AI tools, including ADL’s Incident Response Assistant and K-12 Educator Assistant.
• Serve as product manager and oversee user feedback, content, configurations, integrations and platform performance.
• Partner with program teams and subject matter experts to ensure tools are accurate, useful, accessible and aligned with ADL’s mission.
• Establish processes for testing, quality assurance, issue resolution, updates and responsible governance.

Experimental AI Innovation and Prototyping

• Lead an experimental portfolio of AI prototypes and proofs of concept that advance ADL’s mission and organizational effectiveness.
• Explore emerging capabilities including agentic AI and automation, multi-agent systems, computer-use agents, AI-assisted software development, multimodal applications, and more.
• Rapidly design, build and test internal- and external-facing tools, assessing feasibility, risk, user value and potential for scale.
• Track and communicate results, lessons learned and recommendations for next steps.
• Stay on top of the latest AI developments to push the thinking of how new capabilities might be harnessed to support ADL’s mission

Functional Partnership and Internal AI Solutions

• Partner with teams across ADL to develop, maintain and improve AI tools to support business needs
• Translate needs and user feedback into clear product requirements, improvements and new capabilities, working quickly and nimbly to implement it
• Deeply understand existing ADL AI platforms, including Cassidy AI and Claude
• Support teams in refining prompts, knowledge sources, tool actions and other elements of AI-powered applications.

Staff Consultation and Support

• Provide consultation and hands‑on support to staff pursuing advanced or custom AI solutions.
• Advise on platforms, solution design, prompts, workflows, knowledge sources, integrations, testing and deployment.

ADL values a diverse workplace and strongly…