Principal Software Engineer

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

AI Solution Consultant

Armis is seeking talented, motivated AI builders to join our Strategic Initiatives team as part of a new AI Center of Excellence. Reporting to the SVP of Strategic Initiatives, this team designs and ships AI-native solutions — agents, assistants, and reusable skills — that advance Armis's security mission and multiply the impact of teams across the company.

This is a builder role. We're looking for engineers fluent in modern AI application development — agent frameworks, harnesses, tool use, prompting, retrieval, and evaluation —
not
machine learning engineers. You will be expected to train foundation models / frontier models . You will compose capable, production‑grade AI systems on top of frontier models, get them into people's hands, and bring the rigor to prove they actually work.

What you'll do

• Design, build, and bring to production ready: models, AI agents, assistants, and reusable skills that solve real problems for Armis and its customers.
• Turn ideas into working MVPs fast, then partner with engineering to harden them into reliable, production‑ready systems.
• Build evaluation into everything you ship — define what "good" means for each solution, measure it, and hold the bar. Due diligence through rigorous evals is non‑negotiable, not an afterthought.
• Compose agentic workflows that are secure by construction, using secure harnesses along with appropriate isolation, guardrails, and controls.
• Select and integrate the right frameworks, tools, and models for each job, and turn what works into reusable patterns and best practices for the COE.
• Also be a part of the COE Consult team to help across the organization.
• Document what you build and how it should be used, operated, and evaluated.

Qualifications

• An AI Expert in Multi-agentic solutions.
• Demonstrated experience building real AI solutions — agents, assistants, copilots, or skills — that shipped and got used, not just prototyped.
• Deep, hands‑on familiarity with modern agent frameworks and developer tooling (agent SDKs such as the Top 3 providers SDKs (Claude, OpenA and Google), thorough understanding and use of SKILL.md skills standard, plus the judgment to know which to reach for when.
• Strong evaluation discipline: building test sets, defining metrics, and measuring quality, safety, and reliability before and after deployment.
• Proficiency in Python and comfort integrating APIs, tools, and cloud services (AWS, Azure, or GCP) with containerization (Docker, Kubernetes).
• Bachelor's or Master's in Computer Science, Engineering, or a related field, or equivalent professional experience.

Preferred

Experience in security, or building AI for security use cases

For positions in this location, we offer a base pay of $221,200 - $ 387,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as…