Assistant Director of Loss Prevention

Assists the Director of Security in overseeing the implementation of all safety and security programs for the purpose of providing protection and a sense of well-being to all guests and associates.

• Screen, interview, select, manage, review and counsel Security Supervisors and Officers to maintain order throughout the hotel. Periodically review Officers and Supervisors logs to ensure completeness and accuracy.
• Promote safe work practices. Assist in ensuring compliance with OSHA standards and preventive measures. Assist in the development, administration and implementation of safety incentive programs and safety training classes. Visually identify, correct and record safety hazards.
• Lead and direct investigations of accidents, thefts, property loss and unlawful activities. Document details and advise Management.
• Direct coordination of training in fire life safety, CPR, as well as other Corporate approved programs, such as Limo Driver Training and Workplace Violence training.
• Review and approve departmental schedules/payroll and make necessary adjustments.
• Direct and manage Lost and Found function. Assist as needed with complaints and guest issues.
• Direct preparation of monthly payroll forecast and the Corporate Property Loss Report.
• Conduct regular patrol of the property to ensure all areas are safe and secure.
• Conduct Security Department meetings. Attend and participate in other required hotel meetings.

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the industry, that we are in a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur.

If this is the case the leader is to be notified and the level of support that is being requested will be obtained.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Participate in Manager on Duty Program requiring weekend stay over, constant monitoring throughout the hotel and troubleshooting problems.
• Liaison with clients and Law Enforcement.
• Work with Convention/Catering Services to ensure functions are safe for all guests and employees.
• Insure guests and employees receive proper security escorts, as required.
• Use a clear, concise English speaking voice, listen with empathy, provide accurate information and document legibly all appropriate information.
• Periodically review and update a variety of departmental guidelines.
• Maintain Officer equipment and uniforms, purchase back-up supplies in order to maintain standard par on hand.
• Oversee and maintain various technical equipment, hardware and software, to ensure it is functioning properly. Back up all databases on a regular schedule.
• Obtain certification as a CPR Instructor.