Lead Product Engineer, Voice AI

Our client, an early-stage AI Startup, is hiring a Lead Product Engineer to join their team in New York. The successful candidate will develop production systems across conversational AI, real-time voice, intelligent retrieval and technician-facing applications, as well as own solutions from understanding operational challenges through to deployment and continuous improvement.

• Build platform functionality for customer calls, diagnostics, work order management and technician dispatch.
• Develop real-time conversational agents supporting speech-to-speech interactions with technicians over voice and video.
• Deploy AI agents that engage in customer conversations across multiple channels and respond with relevant actions.
• Create and maintain production APIs and backend services supporting the field service platform.
• Build diagnostic retrieval systems using graph databases, vector search and Model Context Protocol (MCP).
• Develop dashboards and internal tools that help customers and colleagues monitor platform activity.
• Create technician-facing interfaces that provide clear, accessible diagnostic guidance in the field.
• Collaborate directly with customers and the founding team to identify challenges, ship solutions and improve features through practical feedback.

• A track record of delivering LLMs or AI agents into production environments.
• Strong coding skills in Type Script and Python.
• The ability to turn operational requirements into dependable, production-ready software.
• An independent approach, with confidence owning development from initial concept through to release.
• A proactive mindset and the flexibility to deliver quickly as priorities change.
• A focus on customer outcomes and improving day-to-day operations for technicians and service teams.

• Salary:$180k - $210k.