CXone Technical Lead

# NICE CXone Technical Lead Cincinnati, New York Apply for this job
* Permanent* Experienced Professionals
* Software Engineering
* -en _USChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.##

Location:

New York/Atlanta, GA/Chicago, IL##

Job Description Seeking an experienced
** NICE CXone Technical Lead
** to drive solution architecture, development, and delivery for enterprise contact center implementations. The role requires strong expertise in CXone configuration, IVR/Studio development, integrations, WFM/WEM, and AI-driven customer experience solutions.####

Key Responsibilities
* Lead architecture, design, and development on the NICE CXone platform.
* Design and implement IVR/Studio workflows, omnichannel solutions, and CRM-integrated agent experiences.
* Drive REST API and CRM integrations, including screen pops and customer journey enhancements.
* Ensure scalability, performance, security, and adherence to NICE best practices.
* Conduct code/configuration reviews and support release management.
* Collaborate with business and delivery teams to translate requirements into solutions.
* Mentor developers and provide technical leadership across projects.#### Required Skills
* 8+ years of CCaaS experience with strong NICE CXone expertise.
* Hands-on experience with:  + NICE IVR / Studio Scripting  + WFM / WEM  + CXone Reporting & Dashboards  + JavaScript and CXone scripting
* Experience with CRM-integrated agent desktops and customer journey solutions.
* 2+ years of REST API / CRM integration experience.
* Strong understanding of AI-powered CX capabilities within NICE CXone.
* Experience working in Agile/Scrum environments.
* NICE Advanced Certifications preferred.#### Preferred
* NICE Quality Management (QM) experience.
* Large-scale or multi-region CXone implementations.
* Experience in highly regulated enterprise environments.

The base compensation range for this role in the posted location is: $115,000 - $140,000/Annum Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting.

This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to:
Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation  addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
** Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.
** In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
* Paid time off based on employee grade (A-F), defined by policy:
Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
*…