PS, Solution Architect​/Forward Deployment Engineer ( Armis​/Veza)

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

About the Role

We are hiring a Forward Deployment Engineer (FDE) to operate at the intersection of engineering, product, and customer success. This is a field engineering role-not sales engineering-focused, focused on hands-on deployment, troubleshooting, and driving real product outcomes inside customer environments.

You will work directly with customer engineering teams to implement, configure, and optimize our Application Security (App Sec) solutions. Your mission is simple: make customers successful, remove friction, and ensure the product delivers real value in production.

What You'll Do

Customer Deployment & Enablement

• Lead hands-on deployment, configuration, and integration of App Sec solutions in customer environments

• Work directly with developers, engineering managers, and security teams to operationalize the platform

• Ensure customers move from initial setup to advanced use cases quickly

Field Engineering & Troubleshooting

• Act as the front line for technical problem-solving in real-world environments

• Debug issues across infrastructure, APIs, and application layers

• Identify product gaps and, when needed, fix bugs or contribute code alongside engineering

Customer Success & Adoption

• Drive successful outcomes across multiple customers simultaneously

• Keep high-value customers engaged, productive, and expanding usage

• Partner closely with Customer Success on POVs, onboarding, and adoption strategies

Product Feedback & Improvement

• Gather real-world usage insights and translate them into actionable product feedback

• Collaborate with engineering to improve usability, performance, and scalability

• Help make the product easier to deploy, configure, and operate

What You Bring

• 4-8+ years in software engineering, Dev Ops, or field engineering roles

• Strong experience with Application Security (App Sec) concepts (SAST, DAST, APIs, vulnerabilities)

• Hands-on experience with APIs, cloud environments (AWS/GCP/Azure), and modern architectures

• Ability to troubleshoot complex technical issues across the stack

• Comfortable working directly with developers and engineering leadership

• Willingness to travel 25-50% to engage customers on-site

For positions in this location, we offer a base pay of $196,00 - $258,550
plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories…