Pickleball Coordinator

SPORTIME owns and operates 18 tennis, pickleball, sports, camp and fitness clubs across NYS, including sites across Long Island, in Westchester, Manhattan, the Capital Region and New Jersey. Several of these locations currently feature both dedicated and/or “blended” pickleball courts, and offer court-time, instruction and related programs. SPORTIME is in the active process of creating and scaling its new pickleball division, the purpose of which is to own or lease, and operate, dedicated indoor and outdoor pickleball sites in our current markets and in others nearby.

The Pickleball Coordinator supports the Pickleball Director and General Manager in the overall management and daily operations of the pickleball program at Sportime Pickleball Armonk. This position focuses on overseeing and securing seasonal court reservations, assisting with weekly tournaments and events, and providing leadership and support to front desk staff. The ideal candidate is highly organized, customer-focused, and passionate about delivering an exceptional member experience.

A player DUPR rating of 4.0 or higher is required for this position.

• Manage, promote, and grow the seasonal court reservations, ensuring accurate scheduling, member communication, and billing.
• Assist in planning, organizing, and leading weekly tournaments and special events.
• Support the Pickleball Director with leading/coaching select on court sessions.
• Support the General Manager with providing the front desk staff with guidance and assistance.
• Handle pickleball-related inquiries by phone, email, and in person.
• Perform additional administrative duties as requested by the pickleball Director and General Manager.
• Serve as a leader and point of contact for front desk staff, ensuring clear communication between departments.
• Assist with scheduling, training, and support for front desk and pickleball staff as directed by the Pickleball Director.
• Promote teamwork, professionalism, and exceptional service throughout the facility.
• Provide accurate information to members and guests regarding pickleball programs, pricing, and reservations.
• Resolve customer inquiries and issues in a timely and professional manner.
• Maintain a strong presence on site to ensure a positive player and guest experience.
• Assist in promoting all pickleball programs, tournaments, and seasonal opportunities.
• Provide program recommendations and assist members with registrations.
• Support marketing efforts for upcoming programs and events.
• Assist with pickleball-related pro shop inquiries and sales.
• Help maintain a clean, organized, and professional pro shop area.
• Provide support for the “grab-n-go” snack/refreshment cooler and properly charge accounts for the items.

• Pickleball player with a DUPR of 4.0 or higher.
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Experience with scheduling, coordination, or administrative support.
• Leadership experience preferred, particularly in a club or sports setting.
• Proficiency in scheduling and member management software.
• Ability to work independently and collaboratively within a team environment.

$25/hr for administrative hours + $30‑$40/hr for group and private lessons

Full-time up to 40 hours per week, 10‑15 administrative hours + 20‑30 on‑court hours

• Member benefits – Employees receive complimentary Sportime membership and are eligible to use club facilities, including tennis, fitness and sports, to participate in club programs on a complimentary or discounted basis, and to receive discounts on retail and other purchases.
• Health, dental and vision insurance – Full‑time employees are eligible to enroll in Sportime’s group health, dental and vision insurance plans on the first day of the month after they have worked 60 days. Premiums are deducted pre‑tax from employees’ gross pay;
  Sportime contributes to the premiums of employees based upon gross pay thresholds.
• 401(k) Plan with employer match – Employees are eligible to enroll in Sportime’s 401(k) retirement plan, with matching, after they have completed one year of continuous service, worked at…