Paratransit Coordinator

Hiring Immediately for Paratransit Coordinator

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The Paratransit Coordinator will be required to provide impeccable customer service to our clients and passengers. They will schedule and dispatch drivers, service vehicles that carry passengers, keep records, logs, and schedules of the calls that they receive, maintain information on each call and prepare a detailed report on all activities occurring during their shifts. The ideal candidate must be available to work flexible hours, which may include early mornings, nights and/or weekends.

• Competitive compensation $60,000 to $64,350/year
• Vacation: minimum of two (2) weeks
• Sick days: 8 days
• Holidays: 12 days; 9 standard and 3 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

• Performs daily monitoring and recording of service delays and service loss in operations and by private contractor; coordinate assistance with maintenance department for road calls and other emergency situations and takes appropriate action to maintain service.
• Assists in recruitment, selection, training and development of new dispatchers.
• Acts as central control for day-to-day operational, scheduling and mechanical problems. May be responsible to for scheduling next day operations as deemed necessary.
• Maintains reports on the daily bus operations of the County.
• Coordinates dispatch operations for extra service, special events and weather-related service disruptions.
• Investigates complaints and provides information to internal and external customers.
• Manages time and multiple tasks simultaneously. Organizes and prioritizes activities ensuring details are accurate. Conducts problem resolution with passengers, private contractor and the public.
• Works with internal departments, managers and supervisors regarding incidents, accidents, policies and procedures.
• Participates in emergency preparedness planning and coordination.
• Advises the Reservations department on conditions and schedules in the event of encountered difficulties which would hinder service delivery.
• Maintains current detour records and updates daily.
• Coordinates with the radio system administrator for day-to-day problem resolution.
• Coordinates ride checks and assists in drug/alcohol program as needed.
• Assists in preparing yearly performance evaluations.
• All other job-related duties as assigned.

• High School diploma, or GED required.
• Previous experience in the transit field preferred.
• General knowledge of the methods of operating two-way communications equipment and proper radio procedures.
• Thorough knowledge of Nassau County Street systems, peak traffic times and locations and effects of weather on street conditions.
• Proficiency in Microsoft Office applications.
• Trapeze software experience preferred.
• Must be able to pass a drug test and a criminal background check.
• Valid NY State CDL class B with passenger and airbrake endorsements preferred.
• Must be able to prepare memos, reports and summaries in a concise manner.
• Ability to speak clearly to others and to convey information effectively in person, by phone or radio.

• 70% of work is accomplished indoors and in air conditioned or well-ventilated facilities.
• 30% of work is accomplished outside or in a vehicle.
• Performs physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, and handling of passengers and materials.
• While performing the duties of this job, the employee frequently works in outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals and vibrations.
• Must be able to lift up to 75 pounds. Must be able to operate the company vehicle without the use of DOT prohibited adaptations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For assistance or accommodations, please contact HR.T.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Transdev maintains a drug-free workplace. Applicants must be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.) and successfully pass a pre-employment drug screen.