Passenger Service Agent

Passenger Service Agent

Join to apply for the Passenger Service Agent role at Metropolitan Airport News
.

Job No.: 000439, Worldwide Flight Services, Part‑time, Entry level.

Location:

LaGuardia Airport, NY.

Expires:
Feb 17, 2026.

$17.50 Per Hour.

• High school diploma or GED equivalent
• At least 1 year of experience in customer service or related field
• Ability to work varied shifts, including weekends, holidays, and nights
• Strong verbal and written communication skills
• Ability to lift and handle baggage weighing up to 50 lbs
• Basic computer proficiency, including the ability to input data and use relevant software
• Stay up to date on recurrent training as assigned
• Ability to obtain and maintain airport security badge
• Ability to read, write, and speak the English language

• Previous experience in an airport, airline, or logistics environment
• Knowledge of ticketing, reservations, and fare calculation systems
• Experience handling lost and found procedures or baggage claims
• Strong organizational skills and attention to detail
• Familiarity with airport regulations and procedures
• Knowledge of international shipping and airfreight documentation
• Proficiency in a second language for assisting international travelers
• Strong conflict resolution and problem‑solving abilities

• Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs
• Frequent standing, walking, and moving throughout the airport terminal or warehouse
• Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage
• Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
• Manual dexterity required for handling documents, operating computers, and using two‑way radios
• Ability to remain on your feet for extended periods (up to 8 hours or more during shifts)
• Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance
• Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins
• Ability to work in a noisy environment, such as near aircraft engines and ground support equipment

• Make reservations, issue tickets and itineraries, and compute fares for passengers.
• Handle baggage check‑in, collect excess baggage charges, and provide general travel information.
• Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
• Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
• Determine flight close‑out times and complete necessary flight documentation for accuracy.
• Handle post‑departure procedures, including invalidating tickets and finalizing reports.
• Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
• Process claims for lost or damaged baggage, including on‑the‑spot settlements for minor claims and forwarding larger claims to appropriate personnel.
• Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
• Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
• Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistle blower program.

• Want your pay in advance? Access your pay when you need it through Daily Pay app!
• On the spot awards offered through the Awardco Platform including gift cards and more.
• Multiple options for both full and part‑time employees’ medical care.
• Travel discounts, pet insurance, discount shopping & more.
• Wellness programs offered to all employees.
• 401k program offered.
• Opportunity for internal mobility and transfers available.

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Worldwide Flight Services

• Entry level

• Part‑time

• Management and Manufacturing
• Periodical Publishing