Executive Director, Industry Accountability

The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for regulating for-hire transportation in New York City, including taxis, street hail liveries, high-volume for-hire services such as Uber and Lyft, black cars, luxury limousines, livery vehicles, commuter vans, and paratransit vehicles.

The TLC oversees a transportation ecosystem that moves nearly 1 million riders every single day the equivalent of the entire Boston transit system. TLC is the agency responsible for regulating New York City's taxicab and for-hire vehicle industry. With approximately 180,000 licensed drivers, 1,000 businesses, 115,000 vehicles including and the iconic yellow taxi at the heart of our city’s identity, TLC is entering a new era of dignity, accountability, and collaboration across the for hire vehicle sector.

TLC continues to be on the front lines of a rapidly changing mobility landscape and our innovative efforts--whether requiring minimum pay for app drivers, ensuring wheelchair accessible service, making our licensed fleet more environmentally sustainable, working to eliminate traffic fatalities, or preventing discriminatory service--often serve as a model for other cities.

In this New Era for TLC, the agency is guided by three core priorities:

• Driver and Passenger Dignity ensuring every interaction reflects respect and fairness
• Corporate Accountability holding regulated entities to consistent, transparent standards
• A Transportation System that Works Together equitable, modern, and accessible

According to the TLC Driver Feedback Survey, 40% of drivers do not believe they are treated fairly by app companies, bases, or fleets. As the regulator of the largest taxi and for-hire transportation system in the United States, the TLC is strengthening oversight of the businesses that impact drivers’ ability to work, monitoring economic stability, and promoting a fair and sustainable transportation system that recognizes drivers’ essential role in keeping New York City moving.

The TLC is seeking an Executive Director to build the newly-created Industry Accountability unit to research and analyze industry and market trends across the taxi and for-hire vehicle sectors. In addition, the new unit will conduct investigations and study driver complaints to identify emerging issues and areas where TLC should focus its regulatory, enforcement, and policy efforts to strengthen worker protections and promote driver dignity.

Reporting to the Assistant Commissioner of Program Planning and Management, the Executive Director must be a highly-motivated problem solver who is comfortable working in a dynamic environment. The position will require engaging directly with a range of stakeholders including drivers, fleet operators, and other industry-related businesses as well as financial entities such as Community Development Financial Institutions (CDFIs).

This may be a role for you if you have experience implementing policy and see possibility in ambiguity. Candidates with experience in consumer and worker protection, commercial banking oversight, and/or business law are strongly encouraged to apply.

• Build, manage, and develop a multidisciplinary Industry Accountability team with expertise in finance and market analysis, regulatory compliance, oversight structures, investigations, data analysis, and policy analysis.
• Manage public private partnership initiatives (such as MRP) and engage traditional lenders, CDFIs, or similar entities to meet agency goals and objectives.
• Direct audits, data reviews, and investigations of industry practices across taxi, high-volume for-hire vehicle companies (Uber and Lyft), traditional for-hire vehicle bases, and other TLC-regulated…