Dispatcher, Transportation

We have an exciting opportunity for an experienced and highly organized Dispatcher to join our growing New York team
!

As a Dispatcher
, you will serve as a central point of communication for our transportation operations, coordinating drivers, vehicles, deliveries, and real-time flight activity. Your efficiency and sound decision-making will help ensure that every flight is catered accurately, safely, and on schedule.

We have a passion for hospitality culinary delights on every elevated floor and in the sky. With our three business segments, Airline Catering, International Event Catering, Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 33 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations.

• Coordinate transportation activities among DO & CO facilities, third-party vendors, airline clients, and the airport.
• Plan, schedule, and communicate vehicle movements to ensure the timely delivery of products, goods, and services.
• Monitor aircraft arrivals, departures, flight schedules, and operational updates, responding quickly to changes or disruptions.
• Supervise, motivate, and support a large team of drivers and driver helpers, including coordinating schedules and maintaining required documentation.
• Serve as a central point of contact for incoming calls and operational information from airline clients and airport personnel.
• Communicate critical updates promptly and accurately to the appropriate internal departments.
• Process meal-order information and ensure timely, accurate distribution to all relevant teams.
• Confirm that flights are properly prepared and dispatched on schedule.
• Monitor vehicle readiness, including fueling, maintenance, required inspections, and regulatory compliance.
• Report vehicle defects or operational concerns and coordinate timely corrective action.
• Maintain accurate transportation databases and prepare, review, and update operational reports.
• Promote a safe workplace and ensure compliance with applicable airport, airline, federal, state, and local requirements.
• Follow all food safety and hygiene standards outlined in the Food Safety Management System Handbook.
• Report food safety concerns to management and the Hygiene and Food Safety Team.
• Perform additional duties as assigned while consistently upholding DO & CO standards.

• At least one year of experience in dispatching, transportation, logistics, airline catering, or a comparable fast-paced operation.
• Driver's License, preferred.
• Strong leadership, planning, coordination, and organizational skills.
• Clear and professional communication with drivers, airline representatives, airport personnel, and internal departments.
• Confident decision-making and problem-solving skills in a time-sensitive environment.
• Hands-on approach and commitment to ensuring every flight is dispatched accurately and on time.
• Capable of managing multiple priorities and responding calmly to changing operational demands.
• Comfortable working independently and collaboratively as part of a team.
• Strong attention to detail and dedication to exceptional customer service.
• Proficiency in Microsoft Word, Excel, Outlook, and database systems.
• Applicants must successfully complete the airport security-clearance process for their assigned location. This includes meeting applicable TSA and U.S. Customs requirements under 49 CFR §  and obtaining the appropriate airport-issued identification badge, such as SIDA, AOA, or an equivalent credential.
• Flexible availability, including days, nights, weekends, and holidays, based on business…