Airport Services Duty Supervisor- JFK

We are pleased to announce an exciting opportunity to join our Airport Operations team at John

F. Kennedy International Airport (JFK) as an Airport Services Duty Supervisor.

# 236196

Location:

USA-New York

Job family:
Cargo & Airport Operations

Closing Date:

The Airport Services Duty Supervisor is responsible for supervising and coordinating all flight handling activities, including check-in, boarding, transfers, flight editing, and customer service delivery, ensuring the highest standards of operational performance and customer satisfaction. The role supports the achievement of on-time departures, effective disruption management, and seamless airport operations, while deputizing for the Airport Services Duty Officer and/or Airport Representative when required.

• Act as the station coordinator, liaising closely with Ground Handling Agents (GHA) and internal stakeholders to ensure operational requirements are met and on-time performance targets are achieved.
• Monitor flight handling activities and oversee passenger boarding and flight closure to support on-time departures.
• Supervise airport teams and provide guidance to ensure service delivery standards are consistently maintained.
• Coordinate ramp handling activities with GHA, catering, fueling, maintenance, cargo, and crew teams to facilitate efficient aircraft turnarounds.
• Maximize resource utilization through effective manpower planning and duty allocation throughout the shift.
• Review operational messages, aircraft allocations, passenger loads, and movement updates to ensure all stakeholders remain informed.
• Support the Airport Services Duty Officer in managing flight disruptions, delays, misconnections, and denied boarding situations while ensuring passengers receive the highest level of care and assistance.
• Ensure compliance with all safety, security, and regulatory requirements.
• Prepare operational reports and communicate key updates as required.
• Perform any additional operational duties and responsibilities assigned by the Airport Services Manager.

• Strong knowledge of airport operations and customer service delivery.
• The ability to coordinate multiple stakeholders in a fast-paced operational environment.
• Excellent communication and relationship-building skills.
• Strong problem-solving abilities and confidence in making decisions under pressure.
• A proactive approach to managing operational challenges and service disruptions.
• Effective team leadership, planning, and resource allocation skills.
• A commitment to safety, compliance, and operational excellence.
• The ability to deliver a consistent and positive passenger experience while achieving performance targets.