Mobility Operations Manager

• Pay or shift range: $25.19 USD to $35.90 USD
  This is the expected pay range for this position. Final offers are based on various factors including skill set, relevant experience, qualifications, and other job-related considerations.

Are you a motivated leader who is passionate about making a difference in people’s lives? We are seeking a Transportation Supervisor to lead and support our team of drivers while ensuring safe, reliable, and high-quality transportation services for the community.

In this role, you will recruit, train, mentor, and supervise drivers, promote a culture of safety and customer service, and help ensure that individuals have access to the transportation they need to remain independent and connected. Your leadership will play a vital role in helping people reach medical appointments, community programs, employment opportunities, and other essential destinations. The ideal candidate will have strong supervisory and communication skills, experience in transportation operations, and a commitment to serving others.

If you enjoy developing employees, so living operational challenges, and contributing to a mission-driven organization, we encourage you to apply.

This is an opportunity to combine your transportation expertise with meaningful work that positively impacts the lives of others every day. Join us and help keep our community moving forward.

Coordinates the safe and efficient operation of the service and driving safety components of OCO’s Transportation Services Program focusing on 5310 Mobility Management and compliance with New York State Department of Transportation (NYSDOT) and the Federal Transit Administration (FTA) regulations. Carries out responsibilities according to DOT, DMV, and FTA regulations, as well as Agency/department/program policies, and procedures.

• Provides full direct supervision to assigned Transit Operators and the mobility, scheduling, and dispatching staff.
• Collaborates effectively with Training /Compliance Manager to assist with oversight and supervision of Transit Operators not directly assigned.
• Collaborates as a member of the Transportation management team to ensure adequate driving staff for fleet operation, assess program needs, development, communication, and risk; carries out special projects as assigned.
• Ensures compliance at the department level with the FTA Drug and Alcohol Program including training, appropriate testing, and reporting.
• Provides coaching to ensure the job performance of staff and the quality of the work performed by the team meets standards, regulations, and expectations on service delivery.
• Provides ongoing support for scheduling and dispatch staff on passenger scheduling database for maximum efficiency with service.
• Provides a "status of fleet" report to scheduling/dispatch daily indicating vehicles out of service and driver readiness for type of reassigned vehicle.
• Acts as liaison between Transportation, IT Services and passenger/route tracking database vendor and ensures up-to-date resources for coordination of passenger/trips, services/routes and reporting.
• Co-facilitates regular total staff meetings and ensures effective agenda, training, and activities to maximize staff engagement and skill development.
• Develops new procedures and revises existing safety, compliance, and operational procedures with input from Director of Transportation to improve operational efficiencies.
• Assures proper data collection and documentation of program deliverables and direct services to ensure accurate billing and…