Ground Operations Crew

The Ground Operations Crew loads and unloads customer bags, operates ground service equipment which includes operation of motor vehicles, coordinates the servicing of arriving and departing aircraft, helps prepare aircraft cabin for departure, and assists with ramp service duties including waste disposal and re-servicing of aircraft. The Ground Operations Crew will also assist customers when needed and complies with any ad-hoc requests as needed.

Individuals must be comfortable serving customers and proficient in using computers. Crew members must be prepared to work outdoors under various weather-related conditions.

Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipment

Services aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)

Works in a ramp environment

Tags, lifts, loads and unloads customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage system

Helps prepare cabin for customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatories

Assist customers with special needs, e.g. customers who need assistance in boarding

Guides aircraft to and from aircraft parking locations

Carry a handheld radio and communicate effectively with proper radio etiquette

Occasionally assist with loading and unloading mail, small packages and human remains

Ensure and maintain a safe environment and operation

Other duties as assigned

High School Diploma or General Education Development (GED) Diploma

One (1) year of customer service or sales experience

Must be at least 18 years old

Complete fluency in written and spoken English

Must be able to adhere to Jet Blue Uniform Policy Manual Standards

Able to travel and/or work variable hours, flexible shifts, including holidays and weekends

Able to follow safety guidelines

Able to perform under pressure and within fixed time constraints

Able to work in all types of weather conditions

Able to make occasional trips to other locations for training or temporary assignment

Must be able to give and receive verbal communication

Must be able to use handheld radios and headsets to communicate with the cockpit, dispatch, and other crew members

Maintaining a positive, good-natured attitude is essential

Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling is needed

Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge

Depending on location, may need to acquire and maintain a United States Customs Clearance

Possess and maintain a valid Driver’s License and a driving record from the state of your primary residence that meets Jet Blue Airways insurance standards

Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Safety Orientation, and Teamwork using AI- or statistically-based scoring

Available for occasional overnight travel (10%)

Must pass a pre-employment drug test

Must be legally eligible to work in the country in which the position is located

Authorization to work in the US is required, this position is not eligible for visa sponsorship

For internal candidates, good standing in attendance performance and safety

Proficient with Microsoft Office suite

Regular attendance and punctuality

Potential need to work flexible hours and be available to respond on short-notice

Able to maintain a…