System Operator

Position: System Operator I
Location: City of Utica

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.

To learn more about our solutions and innovations, visit our website here.

Kapsch Traffic Com is seeking a highly motivated, detail-oriented individual to join our team, full time, at the Region 2 Transportation Management Center (TMC) in Utica, NY. The System Operator I is responsible for monitoring traffic conditions, coordinating incident response, and ensuring efficient operation of the Transportation Management Center (TMC) in Region
2. This role requires detailed familiarity with TMC daily obligations, tools, and systems. Operators must understand communications protocols, be knowledgeable about the locations and purpose of all Intelligent Transportation System (ITS) elements and be capable of independently following procedures and direction.

An Operator I – Trainee will begin in a training capacity and is eligible for promotion to System Operator I upon successful completion of a core competency evaluation developed by NYSDOT Region 2 management. This evaluation ensures the trainee demonstrates proficiency in TMC operations, systems, and protocols. Once confirmed as knowledgeable and competent, the trainee will transition to the System Operator I role.

Organizational Relationship Reports directly to the Systems Operator III, Consultant Operations Manager and the NYSDOT TMC Director.

Minimum Qualifications

Education and Experience:

Associate degree or higher; ORMinimum of 60 college credit hours (transcripts required), including courses supporting oral, written, and computer/software Knowledge, Skills, and Abilities (KSAs); ORTwo years of full-time employment meeting the Qualifying Experience criteria

Must possess a valid driver’s license

Knowledge

Skills and Abilities

Candidates must demonstrate proficiency in:

Oral and written communication

Computer/software skills, including MS Office applications and spreadsheets

Ability to use roadway maps and knowledge of roadway elements, specifically local roadways

Ability to work effectively with co-workers, NYSDOT staff, and partner agencies

Qualifying Experience Experience in one or more of the following areas:

Operations Dispatching with agencies such as:

Transportation (DOT, trucking, tow, transit, rail)
Fire, Police, EMS, 911

Military First responder or military experienceTMC operations experience CCTV monitoring for:

Federal/state/city government agencies

State gaming commissions

Alarm/security companies

Customer service call center experience

Management experience

Desired Qualifications It is desired that candidates for this position also be proficient in the following areas:

Strong organization and interpersonal skills

Ability to perform with minimal supervision

Ability to cope with stress and perform in a cooperative team environment with the Client Interview Requirements All prospective System Operators must demonstrate basic computer skills during the interview, including:

Fundamental typing

Navigating a standard Windows-based computer

Shift

Friday, Saturday, Sunday 1pm-9:30pm $22/Hour Why Join Us?

Full benefits package including:

Paid Time Off (PTO) – 20 days per year

No-cost medical insurance option for employees and eligible dependents
401(k) with company match

Opportunity to grow in an innovative, mission-driven industry

Team-oriented and professional work environment

Kapsch Traffic Com is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch Traffic Com is a drug-free workplace. Kapsch is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require need a reasonable accommodation for any part of the application or interview process, please send an email to  to advise of the nature of your request along with your contact information.