Operations Coordinator
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-01-12
Listing for:
TONYMOLY USA
Full Time
position Listed on 2026-01-12
Job specializations:
-
Warehouse
-
Transportation
Job Description & How to Apply Below
The Operations Coordinator will play a key role in supporting day-to-day operations across wholesale and e-commerce channels. This role ensures seamless order fulfillment, logistics execution, and communication across departments. The ideal candidate is detail‑oriented, highly organized, and thrives in a fast‑paced environment where accuracy and efficiency are critical. This position is located in our Brooklyn, NY office.
Key Responsibilities- Order Processing & Fulfillment
- Enter and release sales orders in SAP Hana; troubleshoot order issues
- Manage Amazon order fulfillment, routing and ASN submissions
- Book freight and manage delivery logistics for events, warehouse needs, and material orders
- Coordinate pick tickets, shipments, routing, and scheduling with the warehouse
- Monitor daily order fulfilments and address start/cancel or routing needs
- Process and release e‑commerce orders in Shipstation (as needed)
- Submit ASNs, create shipping labels, and provide tracking to customers
- Wholesale & E‑Commerce Support
- Assist the wholesale team with customer inquiries and shipment updates
- Track wholesale returns, damages, and customer chargebacks
- Update and maintain the open order sheet for warehouse and wholesale priorities
- Monitor daily shipped order lists to ensure accuracy and timely communication
- Inventory & Logistics Coordination
- Execute inventory transfers and adjustments across wholesale and e‑commerce warehouses
- Track inventory levels and POs to make reorder recommendations
- Partner with warehouse staff to confirm shipping, inventory levels, and updates
- Documentation & Reporting
- Maintain and update the operations manual and SOPs
- Track and report order status, returns, and chargebacks
- Manage and verify routing guides, shipping instructions, and delivery requirements
- Support the launch of new customers and products, ensuring operational readiness
- 1–3 years of experience in operations, logistics, supply chain, or related field
- Strong organizational and multitasking skills with attention to detail
- Proficiency in SAP Hana, Shipstation, Shopify, Faire, Amazon Vendor Central, Google Suite, and Excel/Sheets
- Familiarity with vendor portals (e.g., Bamboo Rose, Nexcom, Fineline) a plus
- Excellent written and verbal communication skills
- Ability to thrive in a fast‑paced, team‑oriented environment
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