Data-Driven Omni-Channel Warehouse Leader

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Distribution/Assembly Full Time Regular Pleasantville, NY, US

30+ days ago Requisition

Salary Range: $ To $ Annually

About Us

For over 290 years, ZWILLING J.A. Henckels has offered premium products that enhance the lives of professional and home chefs worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware and kitchen gadgets. Tradition, quality, innovation, and craftsmanship are its ingredients for success.

Today, ZWILLING J.A. Henckels is a global leader with a presence in over 100 countries, supported by ten wholly owned subsidiaries. Committed to delivering exceptional quality and innovation, ZWILLING proudly offers a distinguished family of global heritage brands, including Staub from France, Demeyere from Belgium, Ballarini from Italy, and Miyabi from Japan. Together, these brands provide customers around the world with a comprehensive range of premium cookware and cutlery that reflect the highest standards of craftsmanship and culinary tradition.

Position Overview

We are seeking a Warehouse Operations Manager to lead daily execution in a high-volume omni-channel distribution center. This is a hands-on leadership role responsible for the seamless flow of goods across Ecommerce (D2C), B2B wholesale, and our own retail store network. You will ensure that our operation delivers with control, speed, and precision across all channels. This is more than a management role;

it is a high-visibility opportunity for an operations leader who thrives on floor presence and data-driven decision-making. The right candidate will bring structure to complex workflows, balancing the rapid pace of individual Ecommerce orders with the high-volume requirements of B2B wholesale and retail store replenishment.

If you want ownership, impact, and a runway to grow into senior operations leadership, this role is built for it.

Key Responsibilities:

Warehouse Operations

• Lead daily warehouse operations across receiving, putaway, replenishment, VAS, inventory control, picking, packing, and shipping for Ecommerce, B2B, and Retail Store channels
• Oversee comprehensive returns processing and reverse logistics, ensuring that multi-channel returns are inspected, processed, and returned to stock with speed and accuracy to maximize inventory availability
• Coordinate complex workflows to ensure consistent achievement of SLAs across all channels, from rapid D2C shipping windows to scheduled retail replenishment and B2B routing requirements
• Ensure careful handling, storage, and documentation of high-value merchandise to protect product quality and maintain clear traceability
• Build and adapt daily labor and workflow plans to match demand, resolve bottlenecks, and keep operations flowing smoothly
• Maintain a calm, focused approach to decision-making in a fast-paced, high-volume environment with competing priorities
• Drive "dock-to-stock" excellence and shipping readiness through clear standards and supportive floor leadership

Performance Management & Metrics

• Take ownership of KPI performance
• Analyze trends, identify root causes, and implement solutions that deliver measurable, long-term improvements
• Partner with the Senior Warehouse Operations Manager to review performance, set goals, and maintain a steady operating rhythm
• Foster accountability through consistent coaching, constructive feedback, recognition, and performance support
• Lead and mentor a multi-tiered team of managers, supervisors, and hourly associates, providing the hands-on support and guidance needed for collective success
• Develop frontline leaders by setting clear expectations and providing the coaching needed to grow
• Strengthen onboarding, cross-training, and standard work to ensure team performance is consistent and scalable
• Promote a culture of safety, respect, and continuous improvement through high standards and strong team support

Systems & Process Management

• Utilize WMS and ERP systems (SAP) to plan work, manage inventory, and maintain real-time visibility into the operation
• Maintain strong operational controls through accurate documentation and high standards for data and transaction accuracy
• Apply Lean tools, including 5S and visual management boards, to reduce waste and increase daily throughput
• Ensure SOPs and work instructions are current,…