General Practice Receptionist

Middleton Lodge Practice is a busy surgery in New Ollerton, caring for over 13,000 patients.

We are looking for an excellent communicator with good keyboard skills to join our busy reception team at the Middleton Lodge Practice.

You will act as first point of contact for patients and visitors to the practice. Exceptional customer service skillsand experience are a must and full training will be provided.

You should be able to work well in ateam and be pro‑active in your duties. The job can be pressurised so you mustbe able to demonstrate a calm and reassuring manner and the ability tomulti-task.

Experience of working as a receptionist in a GP Practice is desirable and knowledge of Systmone clinical software is preferred.

Part time hours available over 4 working days with hours ranging between 08:00 am and 6:00 pm, Monday to Friday.

For informal enquiries please contact Arron Darrall our practice manager on

Process appointment requests for patients by telephone and in person.

Deal with visits requests

Customer Service i.e. meet and greet and attending to phone enquiries

Registering new patients

Processing Repeat Prescriptions in accordance to Practice Protocols

Processing and distributing incoming (and outgoing) mail

Covering colleagues in event of sickness and shortage

Please contact us for more details if required.

Middleton Lodge Practice based in New Ollerton serves 13,000 patients.

New Ollerton is in a semi‑rural location on the edge of Sherwood Forest, North Nottinghamshire. (Sherwood Center Parcs lies just outside the practice area.)

Good road links offer excellent accessibility to Nottingham, Sheffield, Lincoln and the Peak District.

Job Purpose

To be the first point of contact for patients and families and service users in a clinical environment.

To provide an efficient and effective patient reception/administration function within the primary care setting.

General Requirements

As part of the reception team supporting a busy practice you will be the first point of call, either over the telephone or faceto face on reception, for patients/service users; families and visitors to the practice, using appropriate communication skills to support access to the practice and the booking of appointments.

Operating the administrative functions of the services’ telephone booking system.

Front of house, welcome role, meeting and greeting patients coming into the practice.

Work as a member of the reception team providing all aspects of reception duties including taking & recording messages,booking of appointments for patients and answering telephone enquiries.

Process new patient registrations and temporary registrations.

Respond appropriately to verbal complaints andrefer any unresolved issues to support/operational management when necessary.

Use appropriate methods to communicate effectively within a team i.e. email, attending meetings.

Carry out a variety of clerical duties as and when required i.e. scanning, filing and photocopying.

Open post received on site(s) and deal with it appropriately, scanning into Systm One where required. To record episodes from incoming items of post and log correctly.

Provide administrative support for data quality.

To assist with the daily production of prescriptions, nomads & repeat dispensing.

To assist the office manager and other practice staff with the induction of any new or temporary receptionist staff.

Act upon Doctors requests to follow up patientsi.e. liaise with other agencies, secondary care, patients, families and carerson the practice’s behalf (Tasks).

Deal with incoming telephone calls and act uponeach appropriately i.e. offer and book an appropriate appointment, refer for further clinical advice.

Take and record messages for clinical staff e.g.home visits and further medical advice.

Shared responsibility for reception, waiting roomand consultation rooms’ upkeep and tidiness including leaflets and posters.

Reporting of faults, equipment breakdown orfailure, building maintenance to the office manager.

Process and acknowledge receipt of monies from patients, as required.

Be aware of Health & Safety policies and procedures and report any occurrences of…