Technical Support Advisor; Shifts

Company Description

Digital Space is a technology platform and cloud-first solutions provider dedicated to driving meaningful change for its customers. With a forward-thinking approach, the company focuses on delivering cutting-edge solutions that enable organizations to achieve their digital transformation goals. Digital Space is committed to innovation, excellence, and providing a superior customer experience. Operating at the forefront of the technology industry, they strive to empower businesses with advanced tools and strategies for growth.

This is a full-time on-site role for a Technical Support Advisor, based in Newark‑On‑Trent. The role involves delivering high-quality technical and customer support services, including resolving technical issues, troubleshooting, and ensuring customer satisfaction. A successful candidate will handle customer inquiries efficiently, demonstrate excellent interpersonal skills, and contribute to a seamless support experience. Working in shifts, the candidate will play a key role in maintaining customer trust and satisfaction.

• Strong Customer Satisfaction and Customer Support skills to provide a positive experience for clients.
• Proficiency in Technical Support and Troubleshooting to resolve issues effectively and efficiently.
• Excellent Interpersonal Skills for clear and empathetic communication with customers and team members.
• Ability to work in a shift-based environment and adapt to varying schedules.
• Previous experience in technical support or customer service roles is an advantage.
• Problem-solving skills with a proactive approach to addressing challenges.
• Familiarity with IT systems and troubleshooting tools is a plus.