Office Manager

Company Background

The Barcode Warehouse, is the UK’s leading specialist provider of barcode technology, RFID, labelling and enterprise mobility solutions in the UK. The business is currently embarking on the company’s biggest and most significant transformation. Already an incredibly successful company, The Barcode Warehouse is now raising the bar and firmly establishing itself as the leading technology and software solutions provider across many sectors through significant investment in systems, infrastructure, people and a brand new purpose-built Innovation and Customer Experience centre.

With a clear vision, significant investment and plans to grow product categories, services, solutions and expand firmly into new markets – there has never been a better time to be an Office Manager at The Barcode Warehouse.

The opportunities to get stuck into projects, new initiatives, and make a real impact are endless. Supported by a hands-on, proactive senior leadership team and surrounded by a friendly and helpful culture; the right person could have a long and rewarding career at The Barcode Warehouse.

If you are highly self-motivated, talented and up for the challenge of growing an already well-established business you’ll be a welcome addition to the team!

• Paid day off for your birthday
• Buy additional holidays scheme
• Additional holidays for length of service
• Employee Assistance Programme
• Company Sick Pay
• Paid day off to Volunteer
• Staff Events
• Employee Wellbeing Budget

The Office Manager role is to lead an office of Sales team members (circa 16-18 people), plays a central role in ensuring the smooth and efficient running of the Sales department. This position supports the Sales Leadership Team by coordinating administrative activity, monitoring performance metrics, enhancing operational processes, and ensuring the team is engaged, aligned, and supported. This role acts as the operational backbone of the sales team — enabling sale executives are focused on customer service and revenue generation.

• Manage day-to-day Sales office operations, ensuring call, email, and live chat coverage to deliver excellent customer experience.
• Coordinate team workflow and monitor task progress, escalating issues when required.
• Support sales order processing, liaising with Customer Service, Ops, and Finance
• Plan resource availability, ensuring effective scheduling of breaks and off phone time.
• Track key performance metrics (quality, conversions to order, call adherence, SLA, accuracy, mis-sells).
• Work with the Head of Internal Sales to reinforce targets and behaviours.
• Maintain KPI dashboards and escalate exceptions.
• Conduct call quality evaluations alongside Key Account Management.
• Coordinate 1:1s, probation reviews, and appraisal documentation.
• Manage time & attendance systems, holiday planning, lateness, and return to work interviews.
• Act as first-line support for employee queries on systems and processes.
• Support performance improvement, development plans, and training compliance.
• Promote company values and ensure training plans are in place for all team members.
• Assist with escalated cases requiring administrative support.
• Identify and support improvements to sales processes.
• Ensure compliance with procedures and standards, including ISO 9001 and 27001. Supporting audits and maintain strong data accuracy and governance.
• Contribute to a positive team culture with open communication. Encouraging team members to attend company events and initiatives.

• Experience in administration, office management, or coordination roles.
• Background in a fast-paced commercial environment.
• Experience supporting team-based processes.

• Confident and quick learner
• Proactive, ambitious and driven
• Excellent organisational skills and the ability to multi-task
• Past experience in a similar sales role is advantageous (but not essential)
• Passion for Results, and to follow our values and behaviours – Achieve, Innovate, Positive, Ownership, Collaborate and Our people.

Hours are 08:00-17:00 Monday to Friday. This role is an office based role, working 5 days a week in our office.

Salary- £38,000 per annum

We are an equal opportunities employer and disability confident committed.

We are a proud holder of the Bronze armed forces covenant