Supervisor Plus

Description

The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for the team during their working day and will ensure standards are checked and compliance is high across the department. They are the hands‑on operational driver of success.

Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are carried out by the team and that the team are in the right place at the right time to manage fluctuating guest demand while keeping operational standards and guest experience high.

The Supervisor Plus will cover accommodation primarily on Monday and Friday intake days and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to maintain high standards and ensure guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements.

You will support and coach the team to ensure they deliver a great experience and are also driving any key targets such as add‑on sales or promotions.

• Be the operational hands‑on person, ensuring that the team are working effectively on all key tasks and objectives – varying by department.
• Ensure the team is coached to deliver key targets linked to the department – e.g., retail upselling.
• Responsibility for CAFF audits in accommodation.
• Responsibility for other departmental audits based on the area, e.g., sales targets, perfect serve, etc.
• Drive add‑on sales and promotions where appropriate.
• Ensure all stock/proposition is available for guests.
• Monitor consistent delivery of a quality guest experience in line with brand/venue guidelines.
• Ensure any guest feedback is captured.
• Monitor NPS and take action where possible on guest feedback.
• Coach and develop the team to ensure departmental plans are met.
• Be a champion of the Butlin’s Values and Leadership Behaviours.
• Ensure focus on RPRPRT in how the team is rotated.
• Champion communication in your area, ensuring key communication is delivered from managers to teams and that plans are executed effectively.
• Build and maintain strong relationships across the resort, other resorts, and Butlin’s central support teams.
• Responsibility, where required, for people support of the department, including onboarding through the employee life cycle (PDPs, performance management, required training, and any formal HR process).
• Be the front‑facing operational delivery responsible person – turning audits and observations into action.

• Lead by example in maintaining the highest standards of food safety and hygiene.
• Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines.
• Support regular compliance audits and immediately address any issues or risks.
• Promote a culture where food safety is everyone’s responsibility.

• Ensure guests are greeted with a friendly, attentive, and personalised welcome reflecting the Butlin’s brand.
• Maintain an environment where families feel comfortable, relaxed, and well looked after.
• Step in to support guest queries and resolve issues promptly with empathy and professionalism.
• Role‑model exceptional service standards to the team at all times.

• Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items.
• Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations.
• Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages.
• Ensure the buffet always looks abundant, clean, and appealing to guests.

• Provide on‑shift coaching to help team members build confidence and capability.
• Offer constructive, timely feedback focused on performance and behaviour.
• Supp…