Systems Engineer

Smartsheet Platform Administration

• Serve as the primary Smartsheet System Administrator, managing user licenses, security settings, access controls, support tickets, and governance
• Monitor platform performance, manage integrations (e.g., Jira, and other third-party apps), and ensure data integrity
• Establish and enforce best practices, naming conventions, and governance standards for sheets, reports, and work spaces
• Stay current on new Smartsheet features, releases, and capabilities, and drive adoption
• Leverage Smartsheet Control Center to standardize project/program creation, structure, and reporting—particularly around Portfolio Epic/Value Stream and Execution/Project Blueprints
• Gather stakeholder requirements and translate business needs into scalable Smartsheet solutions (sheets, forms, reports, workflows, dashboards)
• Manage the full lifecycle of Smartsheet solutions—from design and pilot to deployment, maintenance, and continuous improvement

• Design and maintain executive, portfolio, program, and project-level dashboards that provide real-time portfolio visibility
• Create complex reports and formulas to consolidate and analyze data from multiple sources
• Align reporting and dashboards with key performance indicators (KPIs) and strategic objectives to support informed decision-making

• Support Lean Portfolio Management processes including strategic alignment, demand/resource management, and portfolio prioritization
• Partner with PMO/LPM teams to optimize processes and leverage Smartsheet capabilities for efficiency and predictability

• Develop and deliver user training, documentation, and best practice guides for varying user levels
• Provide advanced troubleshooting and support for Smartsheet automations, workflows, and formulas

• 4–6 years of experience as a Smartsheet Administrator, Solution Architect, or similar role
• Deep technical expertise in Smartsheet, including Control Center and Blueprint management
• Proven ability to build complex, data-driven dashboards and reports for executive and portfolio use
• Hands‑on experience with Smartsheet premium apps/integrations such as Data Shuttle, Dynamic View, Jira Connector (highly desirable)
• Excellent communication and presentation skills with the ability to explain technical concepts to non‑technical stakeholders

• Smartsheet Certified User, Product Certified, or Certified Consultant
• Familiarity with other SaaS tools Management (e.g., Docu Sign, Figma) a huge plus
• Experience supporting enterprise or large‑scale environments is strongly preferred