Business Systems Analyst

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Day – 08 Hour (United States of America)

This is a Stanford Health Care job.

Stanford Health Care

• Provide tier-2 support of application incidents reported through the help desk

• Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests

• Perform daily monitoring of applications in production use

• Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk

• Lead small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases

• Modify tables/master files, make additions and changes and provide guidance to junior team members on these activities

• Implement changes using documented procedures that are compliant with department’s policies and procedures

• Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution

• Work with and mentor junior staff members to document workflows

• Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications

• Participate in team and cross-team meetings and maintain appropriate meeting records

• Provide ongoing troubleshooting, support, and maintenance of applications; including 24/7 on call coverage as required

• Bachelor’s Degree – Bachelor’s degree in related field: COMPUTER SCIENCE, INFORMATION SYSTEMS OR A DIRECTLY RELATED FIELD OF ENGINEERING (Required)

• Certification in relevant applications (Preferred)

• Three (3) to Five (5) years of progressively responsible and directly related work experience in healthcare or technology related work environment. (Required)

• Prefer experience with 2 major implementations or upgrades (Preferred)

• Ability to work in server operating systems such as AIX and Windows Server 2003 and 2008.

• Strong UNIX shell scripting skills.

• Strong Win Batch scripting skills.

• Mid-level Microsoft Office skills.

• Ability to diagnose and resolve complex technology problems.

• Ability and desire to learn specialized and advanced technology solutions.

• Ability to establish a set of tasks and activities associated with an intended outcome and timeline.

• Ability to take action consistent with available facts, constraints, and anticipated consequences.

• Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner.

• Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions.

• Ability to develop new skills and teach others.

• Ability to collaborate and build consensus with stakeholders.

• Ability to understand and adhere to operational standards, policies, and procedures.

• Ability to identify risks and issues.

• Ability to develop solutions for new and unfamiliar challenges.

• Ability to analyze data, interpret results and draw conclusions.

• Knowledge of current issues and trends in health care and business and financial operations in a health care system.

• Knowledge of core business and financial applications as well as other information systems and computer applications used in a health care setting.

• Category III – Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the…