Program Coordinator

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

As a Program Coordinator, you will play a critical role in supporting global logistics operations, order control processes, and program execution activities. You will serve as a central point of coordination between internal stakeholders, logistics providers, warehouses, and cross-functional teams to ensure the successful execution of logistics programs and operational initiatives. This role is responsible for coordinating order fulfillment activities, supporting new program onboarding, developing operational reporting and dashboards, managing project deliverables, and driving visibility across logistics operations.

The Program Coordinator will leverage data, analytics, and process management to support decision-making, improve operational performance, and ensure successful delivery of business objectives. This is a hybrid position that combines onsite operational support with remote administrative responsibilities. Regular onsite presence is required to support daily business operations and team collaboration.

• Coordinate day-to-day logistics programs and operational activities across multiple regions and stakeholders.
• Support the onboarding and implementation of new programs, products, and operational initiatives.
• Coordinate cross-functional activities required for operational readiness, including logistics, inventory, systems, reporting, and process documentation.
• Monitor program performance and elevate risks, issues, and dependencies as needed.
• Support global Order Control activities to ensure customer orders are processed accurately and fulfilled on time.
• Monitor order status, inventory availability, and fulfillment activities to identify potential risks or delays.
• Partner with logistics teams, warehouses, and stakeholders to resolve order-related issues.
• Coordinate priority shipments and fulfillment activities to meet business requirements and service commitments.
• Execute daily logistics transactions, including standard parcel, air freight, ocean freight, and white‑glove shipments.
• Coordinate shipment bookings with carriers, freight forwarders, and logistics service providers.
• Obtain and validate required trade compliance, customs, and dangerous goods (DG) documentation.
• Provide shipping instructions to internal stakeholders and external logistics partners.
• Monitor end‑to‑end shipment activity and ensure timely execution against established service levels.
• Proactively identify, investigate, and resolve shipment exceptions, including delays, customs holds, delivery failures, and claims.
• Respond to customer inquiries by providing shipment status updates and logistics…