Automotive Service Advisor - Newark Nissan

Automotive Service Advisor / Service Writer - Full Time
Hertrich Family of Automobile Dealerships

The Hertrich Family of Automobile Dealerships is seeking an energetic and customer-focused Automotive Service Advisor / Service Writer to join our world-class service team!

• Competitive pay and unlimited growth opportunities

• Fast-paced, team-oriented environment

• Family-owned company representing 24 dealerships, 14 Collision Centers, and 18 Automotive Brands across Delmarva and beyond

• Strong community presence, supporting over 90 local organizations and charities

• Extremely competitive salary

• Medical, Dental, Vision, Disability & Life Insurance plans

• Paid vacation, holidays, and personal days

• 401(k) with employer match

• Employee purchase discounts

• Greet and assist service customers promptly and professionally

• Answer service calls, schedule appointments, and keep customers updated

• Advise customers on repair/service needs, costs, and completion timelines

• Coordinate repair orders with Technicians

• Ensure top-level customer satisfaction - get it right the first time

• Recommend additional services when appropriate

• Maintain accurate records and reports

• Customer-focused, enthusiastic, and motivated team player

• Prior sales and/or customer service experience required (auto industry a plus)

• Strong communication skills (English required; Spanish bilingual preferred)

• Computer skills and ability to learn dealership software

• High School diploma or GED required

• Flexible schedule, including evenings and Saturdays

• Valid driver's license with a clean record

At Hertrich, we believe people come first
. We are proud to be an Equal Opportunity Employer, dedicated to creating an inclusive workplace where all employees can thrive.