Cash and Trade Processing Lead Analyst

Cash and Trade Processing Lead Analyst at Citi.

The Public Sector Lockbox business is a 24/7 operational unit that provides a variety of services to government clients, helping them manage receivables and important documents. The functions of this business include Mailroom, Batching, Scanning, Dispatch, and Data Entry for a variety of clients. This position supports Public Sector leadership, acting as a primary point of contact for tasks in critical areas across all Lockbox sites.

The role manages responses to requests, deliverables with internal and external clients and vendors, leads ad hoc projects, and applies deep knowledge of how Cash & Trade Operational areas integrate and contribute to overall business objectives. It also influences decisions through advice, counsel, and facilitation while evaluating complex issues with substantial impact and using strong communication and diplomacy skills.

• Create project justification, business case, scope, FTE and financial requirements.
• Develop and manage project plans pre‑/during/post.
• Draft and/or review business requirements/SOW with internal and external stakeholders.
• Create KPIs to measure impact of project post‑implementation, coordinate efforts to resolve any issues.
• Lead meetings and guide groups to resolution on identified issues/concerns.
• Coordinate project meetings with clients, operational and technical areas, internal business partners and vendors.
• Conduct data collection, time and motion studies, impact analysis.
• Work with Product partners on process changes impacting staffing and/or overall expense of the business.
• Strategize and analyze the impact of a change to the operation from a people, process, compliance and client perspective.
• Identify and manage risk, minimizing the outcome and escalating where appropriate.
• Manage interdependencies to ensure project success.
• Participate in successful roll‑out of processes from testing to production.
• Develop and coordinate operational readiness plans, including training and procedural updates based on process changes.
• Act as the project engagement lead facing key internal and client stakeholders.
• Run steering committee meetings; draft agenda, status update deck and provide key milestone updates.
• Develop and maintain governance over specific ongoing custodial processes once project is BAU.
• Participate in strategy, planning and Senior Management meetings.
• Develop and deploy capacity plans.
• Create and monitor metrics, dashboards, and scorecards; collaborate with department managers to provide week‑over‑week, month‑over‑month, and year‑over‑year variance details.
• Leverage big data to provide insight into process efficiencies, automation, and KPI tracking.
• Maintain strong working relationships with peer‑level stakeholders across the business, on‑site and cross‑site.
• Recognize the value of people: value differences; help growth; tap potential; treat everyone with respect and dignity.
• Participate in audit preparation and review processes.
• Ensure adherence to all departmental policies, client requirements, and compliance guidelines in a strictly regulated environment.
• Collaborate across sites and businesses through leadership and participation in site‑wide and cross‑site task forces, councils, and projects.
• Lead and actively participate in People Strategy efforts across shifts and sites.
• Serve as backup for VP Operations Manager as needed.
• Serve as deputy for the Transaction Services Group Manager as needed.

• Flexibility to support 24X7 operation; primarily working 1st shift hours.
• Extended hours and off‑shift hours may be required to complete job requirements.
• Demonstrated history of strong interpersonal and collaboration skills, and positive peer engagement experience in a diverse environment.
• Ability to respond under pressure and multitask in a fast‑paced environment.
• Strong attention to detail and solid time‑management and organizational skills.
• Critical thinking ability at both the strategic and tactical level.
• Ability to quickly grasp operational processes and understand training requirements.
• Strong influence‑management skills.
• Practices emotional intelligence—recognizing, controlling, and…